At a Glance
- Tasks: Be the go-to person for all inbound enquiries and ensure a smooth customer experience.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, excellent benefits, and a hybrid work model.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by enhancing customer interactions and improving processes.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 33500 - 33500 € per year.
Are you highly organised, customer‑focused, and confident handling multiple enquiries at pace? Do you enjoy being the first point of contact and making sure nothing slips through the cracks?
What you'll be doing:
- Your work will directly support a professional, responsive customer experience and help ensure clear visibility of sales pipeline and demand activity across the business.
- Acting as the primary point of contact for all inbound enquiries via email, phone, web forms and other channels.
- Acknowledging and responding to enquiries promptly and professionally.
- Gathering and clarifying customer requirements using structured qualification questions.
- Logging, updating and maintaining accurate enquiry, lead and opportunity data in the CRM.
- Triaging enquiries and complaints, routing them to the appropriate internal teams and escalating where needed.
- Supporting complaint handling in line with defined procedures and response time standards.
- Monitoring enquiry trends and identifying opportunities to improve processes, response times and ways of working.
- Producing regular reports on enquiry volumes, response times and quality metrics.
- Supporting cross‑functional coordination to ensure enquiries are owned, progressed and resolved efficiently.
Inbound Enquiries Co-ordinator employer: Thatcham Research
As an Inbound Enquiries Co-ordinator, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. With a competitive salary of circa £33,500 and excellent benefits, our hybrid working model allows for flexibility while fostering a collaborative culture where your contributions are valued. Join us to be part of a team that not only focuses on delivering exceptional customer experiences but also invests in your development and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Enquiries Co-ordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Inbound Enquiries Co-ordinator role. Highlight your organisational skills and customer focus, and don’t forget to mention your knack for handling multiple enquiries at pace.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It shows you're serious about the role and gives you a better chance of standing out. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Inbound Enquiries Co-ordinator
Some tips for your application 🫡
Show Your Organisational Skills:As an Inbound Enquiries Co-ordinator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. Use examples from your past experiences to show us how you’ve successfully handled similar responsibilities.
Be Customer-Focused:We love candidates who put customers first! In your application, share specific instances where you’ve gone above and beyond to ensure a great customer experience. This will help us see how you can contribute to our responsive service.
Demonstrate Your Communication Skills:Since you'll be the first point of contact for enquiries, it’s crucial to showcase your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with handling enquiries via different channels.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Thatcham Research
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Inbound Enquiries Co-ordinator. Familiarise yourself with handling multiple enquiries and how to maintain a professional customer experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or enquiries. Be ready to discuss how you prioritised tasks and ensured nothing slipped through the cracks, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
As the first point of contact, effective communication is key. Practice responding to common customer enquiries and complaints in a clear and professional manner. You might even want to role-play with a friend to get comfortable with articulating your thoughts and maintaining a friendly tone.
✨Be Ready to Discuss Improvement Ideas
The job involves monitoring enquiry trends and identifying opportunities for improvement. Think about any processes you've improved in previous roles and be prepared to share these insights. This shows that you're proactive and can contribute to enhancing the customer experience right from the start.
