At a Glance
- Tasks: Build strategic partnerships with top UK motor insurers and drive member success.
- Company: Join Thatcham Research, a leader in automotive and insurance innovation.
- Benefits: Competitive salary, bonus, car allowance, and extensive health benefits.
- Other info: Enjoy hybrid working with travel opportunities across the UK.
- Why this job: Shape the future of insurer partnerships and make a real impact.
- Qualifications: Experience in B2B relationships and deep knowledge of the motor insurance sector.
The predicted salary is between 78500 - 78500 £ per year.
Member Success Director | Circa £78,500 + 13% bonus, car & excellent benefits | Permanent | Hybrid
Shape the future of insurer partnerships at Thatcham Research.
Our data, insight, research, and expertise support some of the UK's leading motor insurers, helping them make better decisions and deliver better outcomes for their customers.
We're looking for a
Member Success Director to build and strengthen relationships with a portfolio of our most influential insurer members.
This is a highly visible and strategic role where you'll act as a trusted advisor, relationship leader, and internal advocate—ensuring our members maximise the value they gain from their partnership with Thatcham Research.
If you enjoy operating at executive level, influencing strategy, and turning complex challenges into meaningful business outcomes, we'd love to hear from you.
What you'll be doing
As Member Success Director, you'll take ownership of a portfolio of key insurer members, building long-term strategic partnerships with leading UK motor insurers.
You'll engage with stakeholders from operational teams through to C‑Suite executives, helping members unlock value from Thatcham's products, data, research, and expertise across areas including pricing, underwriting, claims, repair, and business strategy.
You'll be both strategic and hands‑on, driving initiatives from concept through to successful outcomes.
- Lead Strategic Member Relationships
- Develop and deliver strategic account plans aligned to each member's business objectives
- Build trusted, long‑term relationships with senior decision‑makers and executive leaders
- Identify opportunities to deepen engagement and expand value across member organisations
- Position Thatcham Research as a strategic partner rather than simply a supplier
- Drive Member Success and Value
- Help members maximise the adoption and use of Thatcham's products, data, and insights
- Understand member challenges and identify opportunities where Thatcham can add value
- Measure and demonstrate the impact and benefits delivered through our partnerships
- Proactively address challenges, risks, or areas of low engagement
- Influence Internally and Externally
- Act as the voice of the member within Thatcham Research
- Coordinate cross‑functional teams to deliver a seamless member experience
- Feed market insight and customer feedback into product development and future strategy
- Represent member priorities in business planning and decision‑making discussions
- Deliver Meaningful Outcomes
- Lead strategic initiatives and high‑profile member engagements
- Ensure commitments are delivered to a high standard and on time
- Maintain momentum across multiple stakeholders, priorities, and projects
- Drive continuous improvement in how we support and engage with our members
Skills & Experience
- Deep knowledge of the UK motor insurance sector, including pricing, underwriting, claims, repair, and data‑driven decision‑making
- Experience managing strategic B2B relationships, ideally with major insurance organisations
- Exceptional stakeholder management and influencing skills, including experience working with executive and C‑Suite audiences
- Commercial awareness and the ability to translate complex information into clear business value
- Experience developing strategic account plans and delivering measurable customer outcomes
- Excellent communication, facilitation, and presentation skills
- Experience leading through influence within complex matrix environments
Why join Thatcham Research?
This is an opportunity to play a key role in shaping how some of the UK's leading insurers engage with Thatcham Research and benefit from our expertise.
You'll join an organisation that combines industry‑leading research, innovation, and insight with a genuine commitment to making a difference across the automotive and insurance sectors.
Perks & Benefits
- Salary – Circa £78,500 negotiable dependent on skills & experience
- Up to 13% annual bonus
- Car allowance – £600 / month or Company Car
- 10% non‑contributory pension
- 29 days holiday (inclusive of Christmas shutdown) + public holidays
- Private Health Insurance for you and your immediate family
- Group Life Assurance (equal to 4 × basic salary)
- Group Income Protection (after 6 months’ service)
- Salary Sacrifice schemes (cycle to work, home & tech scheme)
- Enhanced and competitive parental leave for all parents, regardless of gender or family structure
- Moneyhealth’s Financial Coaching & Wellbeing Platform
- Health Cash Plan (cash back on eligible medical treatments)
- Reward & Recognition Programme
- Discounted gym membership
- Free on‑site parking with EV charging
- Sports & Social club
- Payroll charitable giving
- Subsidised on‑site restaurant
- When we work
Our standard working hours are 8:30 – 16:30 Monday to Thursday, early finish on Friday – 8:30 – 15:45.
How we work
We understand the benefits of remote and in‑person collaboration and therefore have a hybrid working model – you’ll be expected to work from our office at least two days per week.
Due to the nature of this role, we’d expect you to be offsite visiting our members more often than being in the office.
Expect frequent travel across the UK to insurers’ sites, blended with hybrid working from either our Berkshire or Nottinghamshire office.
All applicants must have Right to Work in the UK.
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StudySmarter Expert Advice🤫
We think this is how you could land Member Success Director in England
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We think you need these skills to ace Member Success Director in England
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How to prepare for a job interview at Thatcham Research
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Thatcham Research.
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