Insurance Consultant - Existing Business in Exeter

As an Insurance Consultant in the Existing Business team, you will deliver exceptional service and tailored advice to meet the unique needs of every client. You will be motivated and ambitious, driving retention while achieving income targets. Alongside this, you will manage mid-term adjustments and client queries in a timely, professional, and accurate manner.

Salary - £27,000 plus a monthly bonus of up to £300 and a yearly bonus of £1,700. Start date 15/06/2026 or within the next month.

If you're currently working in the home insurance industry and are looking for a fresh challenge, we'd love to hear from you. This is an excellent opportunity to build on your existing experience, develop specialist knowledge, and progress your career within a supportive and growing business. Join a collaborative and inclusive culture committed to making a real difference for our clients within the thatch industry. Our dedication to service excellence has built long-standing, trust‑based relationships, giving clients peace of mind year after year, resulting in an outstanding 98% client retention rate every year.

As an independent, specialist insurance broker, we have built an enviable reputation for exceptional service. We are the UK's only whole-of-market broker specialising in thatch home insurance, making us the leading brokerage in this niche and a trusted choice for our clients. With comprehensive training and support, you'll develop into a true specialist while building a rewarding and long‑term career in a unique area of the insurance industry.

What the role involves:

• Deliver individual and team retention targets while meeting service KPIs and workflow standards.
• Build and manage strong client relationships through regular phone and email contact.
• Provide expert insurance advice to existing clients, identifying and recommending suitable products.
• Excellent communication skills, with the ability to clearly explain complex aspects of policy cover, features, benefits, and options in a simple and confident manner, ensuring clients can make informed decisions.
• Maintain up-to-date knowledge of products, market trends, and underwriting guidelines.
• Handle a variety of complex cases with accuracy and confidence.
• Stay informed of company updates to ensure consistent processes and compliant advice.
• Adhere to all internal procedures, regulatory requirements, and quality standards.
• Become an integral part of the Existing Business team, working collaboratively with colleagues and communicating clearly and professionally with both clients and team members to ensure a seamless, efficient and high‑quality service.

What we’re looking for:

• Proven experience in property insurance or a related field is essential.
• Confident communicator with the ability to build rapport over the telephone and deliver an excellent client experience.
• Strong written communication skills, with the ability to produce clear, professional emails to clients and insurers.
• Commercially aware, with the ability to identify client needs and recommend appropriate insurance solutions.
• Strong negotiation and influencing skills, to achieve the best results for our clients.
• Highly organised, with the ability to manage a varied workload efficiently while ensuring service levels and deadlines are consistently achieved.
• Analytical mindset with strong attention to detail and a proactive approach to problem‑solving.
• Comfortable working in a regulated, compliance focused environment.
• A collaborative team player who can also work independently when required.
• Positive, proactive attitude with the drive to take on new challenges and contribute to team success.

If you're looking for more than just another insurance role and want to join a business that values excellence, supports your development, and recognises your contribution, we'd love to hear from you.

Job Types: Full‑time, Permanent

Pay: From £27,000.00 per year

Additional leave: Company events, Company pension, On‑site parking

Ability to commute/relocate: Exeter EX2 7LL: reliably commute or plan to relocate before starting work (required).

Please be advised experience is not essential, but experience of an office environment and working as a team would be an advantage.

Education: GCSE or equivalent (required)

Experience: Insurance Consultant: 1 year (required)