We're looking for an Ecommerce Account Manager to look after a small portfolio of our Shopify D2C brands and be the person our clients trust to get things done.
This is a client-facing, delivery-focused role. You'll be the main point of contact for your accounts — keeping projects moving, communicating clearly, and making sure every client feels well looked after. You don't need to be a CRO or growth strategist. What matters is that you're a brilliant account manager: organised, proactive, great with people, and confident using Shopify day to day.
You'll work alongside our design, development and media teams to turn client goals into clear, well-managed work — and you'll keep everything running smoothly so nothing slips through the cracks.
What you'll be responsible for
Client relationships & communication
- Act as the main point of contact for a small portfolio of Shopify D2C brands
- Build strong, trusting relationships and keep clients informed and confident
- Run regular check-ins and updates, and respond to client requests promptly
- Understand each client's goals and make sure the work reflects their priorities
Account & project management
- Own the day-to-day delivery across your accounts and keep work on track
- Plan and prioritise tasks, balancing reactive requests with proactive work
- Write clear briefs for the design and development teams and follow work through to completion
- Keep projects organised — timelines, statuses, and next steps always up to date
- Spot and flag issues early, and keep clients and internal teams aligned
- Use Shopify confidently to support day-to-day store management and client requests
- Coordinate updates to products, collections, pages, and store content
- Understand how a Shopify store works well enough to brief changes accurately and answer common client questions
- Work with the wider team to make sure client stores stay in good shape
What good looks like in this role
- You're a natural people person — clients enjoy working with you and trust you
- You're highly organised and nothing falls through the cracks
- You communicate clearly, calmly, and proactively
- You're comfortable using Shopify and confident managing store-related tasks
- You can juggle multiple clients and priorities without losing track
- You take ownership — you follow things through and keep everyone updated
- You stay calm under pressure and keep work moving
- Fully remote, UK-based preferred, European candidates welcome
- Core hours flexible between 8am–5pm UK time
- UK employees via PAYE with statutory benefits
- Annual team trip abroad
- Occasional UK meetups
Why this role exists
Our clients deserve an account manager who's organised, responsive, and genuinely great to work with. This role exists to make sure every brand in the portfolio feels looked after — with someone who keeps projects moving, communicates clearly, and knows their way around Shopify. It's about delivering a consistently great service, day in and day out.
Sound like you?
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StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Account Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like That Works are looking for when hiring for a Ecommerce Account Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to That Works for the Ecommerce Account Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at That Works as a Ecommerce Account Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out That Works’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Account Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at That Works, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with That Works's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at That Works. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at That Works
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that That Works uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at That Works. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
