Creative Services Manager

That Media Thing has a vacancy for a Creative Services Manager to lead the delivery of Creative Services, providing exceptional design and organisational skills to our clients and internal divisions.

We are recruiting for a full-time, hybrid-working position based at That Media Thing’s head office in Bath, UK. As Creative Services Manager, you will be working within an established team of Content and Paid Media Marketing professionals, across a wide range of client projects across a diverse range of sectors, most of which have global marketing needs.

Candidates should be confident in delivering high-quality outputs across multiple disciplines, while taking on a wide range of responsibilities for client accounts in support of the wider team in delivering and developing best-in-class services to our clients. You should also be agile and able to approach and tackle varied challenges, both inside and outside of the Creative Services environment.

Our priority is to recruit the right fit for our creative culture, so candidates need to have a passion for exploring, questioning and forward-thinking with exceptionally high standards for quality control.
This is a fantastic opportunity for a highly skilled designer to join a fast-moving marketing agency, where a passion for creative excellence underscores our working ethos. Join a business well and truly on the up and play a key role in its future success.

Key Responsibilities

• Work alongside existing in-house team members as well as engage with, and manage, external contractors when applicable
• Build solid relationships with the wider team to ensure communication is strong, and that workflows and procedures are understood, adhered to, and improved upon over time
• Provide clear, specific, and timely feedback to creative team members
• Act as the Creative Services point of contact for clients who require That Media Thing’s expertise in this area
• Build trusted relationships with clients and partners
• Keep up to date with developing design practices, specifically relating to innovative social media and digital marketing thinking and best practices, to both share with the creative team, and apply new strategies to client campaigns
• Embed yourself within the processes and culture of That Media Thing, as well as offer up your own ideas on improvements and enhancements to areas relevant to you
• Take the lead when pushing the Creative Services team forward as it looks to expand operations and offerings to existing and new clients

Creative Management

• Work with clients to outline and define creative briefs, and in turn present these to other creative team members to carry out (or to take on yourself)
• Ensure all creative outputs meet client objectives, offering client-facing collaborative discussion where necessary to align client requirements with That Media Thing’s objectives
• When onboarding new clients (or digesting newly rolled out client brand guidelines), it is the Creative Services Manager’s job to get under the skin of the client and ensure they have a sound understanding of the look and feel that the client is aiming for
• Be well versed in the clients you will be tasked with managing from a creative perspective – with the help of existing That Media Thing colleagues, the hope is that you will have met this client base either face-to-face or via video call
• Support the wider team when pitching, presenting, and costing projects for clients
• Design repeatable processes where appropriate, to build efficiencies and to understand the resource/financial implications for That Media Thing when undertaking such projects
• Be responsible for internal quality checking for all creative material that is produced and delivered to clients (both internal and external)
• Proactively look to develop That Media Thing’s creative offerings, whether this is through ever-evolving best practices, advancements in software (e.g. AI), training courses, and so on
• Ensure both internal and external clients are matched with the best possible creative solution (in-house resource versus external contractor) based on project type
• Offer consultative and practical design support to both clients and internal stakeholders
• Ensure the full range of creative services are covered by in-house skills, as well as nurturing a wide creative network for those gaps in internal skill sets
• Protect the client’s brand when executing and delivering creative materials. This means policing both your own team members (and contractors), but also members of other service areas, as well as diplomatically respond to clients’ own mistakes if necessary.
• Help to preserve and develop That Media Thing’s own brand as the need arises – this may include sales and marketing collateral, presence on social platforms, website updates and refreshes, as well as providing creative support on business growth documents such as pitches, proposals, and quotes.

Experience & Skills

• Bachelor’s degree in a design-based course
• Minimum 5+ years graphic design experience at a senior level
• Experience managing creative needs in a client-based servicing environment an advantage
• A portfolio that demonstrates a wide range of creative disciplines and applications
• Proven creative leader who can successfully manage quality and quantity in a fast-paced environment
• A background of crafting design and project processes to ensure streamlined, efficient operations occur
• Have strong organisational skills including effective and realistic time-management
• Experience as a strong communicator with the ability to manage both upwards and downwards
• Have strong interpersonal skills nurturing good, honest, internal as well as external communications
• Experience managing and controlling a budget an advantage
• Demonstrate solution-finding when working with clients, showcasing innovative thinking
• Be bold enough to experiment and have the tenacity to learn from occasional failures
• Have a desire to learn and continuously develop own skills and knowledge
• Be able to take direction from and support more senior staff in the delivery of big projects
• Be highly motivated, self-confident, flexible and nimble
• Exhibit proficiency in demonstrating strong self-management skills
• Demonstrate the skills and desire to develop beyond the standard role and to build something of unique value to That Media Thing
• Expert level proficiency in Adobe InDesign, Illustrator, and Photoshop
• Experience with Adobe After Effects, Premiere, XD and/or Figma also a big plus
• Proficiency with Microsoft Office, Google G-Suite, and task-based tools
• Proficiency in using Monday.com would be an advantage

Who are That Media Thing?

Founded on decades of media publishing experience, That Media Thing underpins its marketing services with the highest quality content to deliver authentic audience engagement. Our highly effective marketing approach is driving significant growth for our clients, and we need a confident colleague to deliver high-quality creative services across multiple disciplines.

What we’re offering

• Opportunity for Genuine Professional Growth
  Join a business well and truly on the up, and get to play a large role in its direction and future successes. We aren’t looking for small cogs in large wheels – we want high-pressure pumps that keep us inflated and rolling forwards.
• A Truly Collaborative Environment
  We are not defined by our divisions, we are defined by how we operate as a company and how our clients perceive us. Top-quality client management and bespoke, tailored output are what separate us from the rest, and as such, all team members pull in the same direction, supporting each other to reach our goals and ensuring our standards don’t dip.
• A Modern Workplace
  Appreciative of all life’s obstacles, TMT looks to be as malleable as possible for our employees, understanding what their lives (both in work and out of it) look like, and adapting to ensure they are properly supported and allowed to flourish in their roles, as well as their personal lives.
• Strong team culture
• Hybrid-working environment
• Cycle-to-Work Scheme

How to apply

Please apply with a covering letter explaining what you believe makes you perfect for the role, plus your CV and creative portfolio. Send this all in PDF format to contact@thatmediathing.com including ‘Creative Services Manager’ in the subject box. Please also detail when you would be available for an interview.

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