At a Glance
- Tasks: Lead onboarding and implementation for top brands in the restaurant and retail sectors.
- Company: Join Thanx, a leading loyalty platform recognised for innovation in the food-service industry.
- Benefits: Competitive salary, strong career growth, and a supportive team culture.
- Other info: Dynamic startup environment with opportunities to innovate and grow.
- Why this job: Make a real impact by enhancing customer engagement and driving success for major brands.
- Qualifications: 2 years of project management experience and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing.
We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service. Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego.
We’re looking for a detail-oriented, self-starter to join Thanx as an Implementation Manager on Thanx’s Customer Success Team. You’ll work with the top restaurant, car wash, entertainment, and retail companies playing a critical role in successfully onboarding, implementing, training and launching all new accounts. You will support the backend account setup and integration requirements, create and deliver comprehensive executive presentations, develop core program recommendations, lead user acceptance testing, educate and train merchant teams and senior staff and set appropriate expectations with your deep product knowledge. You will possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business. You are confident, articulate and feel comfortable engaging in thoughtful conversation with C-suite executives and their teams regarding technical functionality and industry best practices.
Our ideal candidate possesses start-up grit, a desire to uncover and resolve issues, experience in creating processes and systems from scratch and a discipline in tracking launch performance. Ideally they are comfortable with the Google suite and Excel and are driven by data. We are looking for an individual meticulously organized, able to thoughtfully manage competing priorities and accounts, and is comfortable working under tight deadlines.
Position Overview:
- Support the successful implementation, training and launch of all merchants with Thanx.
- Manage all merchant deliverables during implementation, with a focus on thorough and timely follow up.
- Manage integrated Thanx ordering experience and the relationship with ordering, POS, and agency partners during the implementation process.
- Develop and lead C-suite presentations to set expectations, outline the onboarding and implementation process, provide program recommendations, share best practices and strategize on future promotional planning.
- Build and maintain strong client relationships as an expert advisor and trusted advocate.
- Coordinate smooth account transitions with Customer Success Managers to ensure knowledge transfer and seamless merchant experience.
- Train merchant teams to promote the program and use our underlying platform to increase customer engagement.
- Proactively find ways to enhance and improve the onboarding process and Customer Success function.
- Possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business.
We are not big on requirements, but you probably have:
- 2 Years of software/B2B onboarding/implementation/project management experience.
- Robust experience owning and managing multiple complex projects at once.
- A BA/BS.
- An understanding of startup or fast-paced environment and willingness to break through walls.
- Strong written and verbal skills and enjoy speaking to a crowd.
- Exceptional organizational skills and supreme attention-to-detail.
- A blended creative and analytical approach to problem-solving.
- Familiarity with conventional software - Google Suite and Excel (Basecamp, Airtable, Metabase, Salesforce, a plus).
- Analytical skills and knowledge of SQL/Excel a plus.
Compensation Ranges: $70,000 - $90,000 USD/CAD
Leveling & Location: Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align to the appropriate range.
Application Process: This position is an existing vacancy. We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process.
Ready to change your life? Apply now! We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.
Implementation Manager employer: Thanx
Thanx is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the restaurant industry. With a strong emphasis on employee growth, our team enjoys robust internal promotion opportunities and a supportive environment that values diverse perspectives. Located in a vibrant area, we provide competitive compensation and the chance to work with leading brands, making every day at Thanx both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the restaurant and tech industries. Attend events, webinars, or even local meetups. The more people you know, the better your chances of landing that Implementation Manager role at Thanx.
✨Tip Number 2
Prepare for those interviews by practising your pitch. You’ll need to showcase your experience in onboarding and project management. Think about how you can demonstrate your ability to manage multiple projects and engage with C-suite executives effectively.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Whether it’s through Google Suite or Excel, make sure you can highlight your experience with data-driven strategies during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Thanx team and contributing to our culture of innovation and success.
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Thanx and making a difference in the customer success space.
Tailor Your Experience:Make sure to highlight your relevant experience in onboarding and project management. We love seeing how your skills align with what we do at Thanx, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your achievements and how they relate to the Implementation Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Thanx
✨Know the Company Inside Out
Before your interview, dive deep into Thanx's mission, values, and recent achievements. Understanding their loyalty platform and how it benefits restaurants will help you connect your experience to their needs.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed complex projects in the past. Highlight your organisational skills and ability to juggle multiple priorities, as this role requires meticulous attention to detail.
✨Prepare for C-Suite Conversations
Since you'll be engaging with executives, practice articulating your thoughts clearly and confidently. Prepare to discuss technical functionalities and industry best practices, demonstrating your expertise and ability to build strong client relationships.
✨Emphasise Your Problem-Solving Approach
Thanx values a creative and analytical mindset. Be prepared to share instances where you've identified issues and implemented effective solutions, showcasing your startup grit and adaptability in fast-paced environments.
