At a Glance
- Tasks: Lead client onboarding and implementation, ensuring a smooth transition to our benefits platform.
- Company: Join a dynamic benefits platform that uplifts lives and connects the benefits ecosystem.
- Benefits: Competitive salary, equity, flexible work options, and comprehensive health benefits.
- Other info: Fast-paced environment with opportunities for growth and a focus on diversity.
- Why this job: Make a real impact by helping clients thrive with our innovative technology.
- Qualifications: Experience in customer-facing roles, project management, and technical configuration.
The predicted salary is between 50000 - 60000 £ per year.
Our Mission
We're not your average benefits platform; we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: we're here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond.
Your Mission
As an Implementation Manager at Ben, you'll deliver high-quality onboarding and implementation for our mid-market and enterprise clients, owning your own portfolio end-to-end. It's a technical, customer-facing role: you'll configure the platform, keep stakeholders aligned from admins to executives, build the relationships that earn buy-in, and bring every client live with confidence.
Things you will be working on…
- Own your customer implementations end-to-end: deliver implementations for your own portfolio of clients from kickoff to a platform that's live, configured, and working.
- Project management: ensuring effective delivery of projects by tracking milestones, dependencies and action points, collaborating with internal teams and keeping relevant stakeholders up to date.
- Technical configuration: configure benefits, eligibility rules, integrations, and data feeds on the platform, building the setup that brings each client live.
- Product feedback: flag the limitations hitting live clients to product and engineering, with the context they need to act.
- Client relationships: build and grow trusted relationships with your clients, handle their queries, and hold internal teams accountable to resolve issues through to the end.
- AI in delivery: use AI to take the repetitive parts of delivery off your plate, so your time goes where judgement is needed.
You will love this role if you have/are…
- A few years experience in customer facing implementation/onboarding roles: you've led SaaS implementation, onboarding, or technology change projects for customers end-to-end, ideally with exposure to HR, payroll, or benefits.
- Project management and structured UAT experience: you juggle multiple complex accounts at once without dropping the details that matter, and have experience running structured UAT.
- Strong technical acumen: hands-on experience configuring software to meet customer requirements, including working with integrations, APIs, and data mapping.
- Deeply curious and thrives with autonomy: you are always keen to understand the 'why', and take ownership of issues and challenges as they arise, seeing them through to resolution.
- AI-native mindset: a genuine habit of using AI to raise the quality of your work, sharper configurations, deeper research, clearer client comms, with the judgement to know where it helps and where it doesn't.
You will not love this role if you...
- Need a slow pace to feel comfortable - we move fast, and we prioritise action, even when the path isn’t perfectly clear.
- Are uncomfortable being accountable for outcomes - this role involves owning projects end-to-end and being responsible for making them succeed and delivering them at a high quality.
- Prefer maintaining the status quo - we want to challenge assumptions and push for better ways of working.
- Prefer a highly structured environment with established processes and clearly defined boundaries - we’re still building, and sometimes that means creating the path as we go.
- Struggle with ambiguity or expect prescriptive direction - you’ll get support and context, but you’ll need to figure things out and take ownership.
- Wait for others to step up, or to be told what to do - We are a high-performance and high-reward workplace and are looking for people who are proactive.
Not sure if you meet 100% of the requirements? That’s okay - we know that not everyone follows a linear career path, and we value diverse perspectives and growth mindsets. If you have a solid technical foundation and a strong interest in full stack engineering, we’d still love to hear from you. That said, this role does require hands-on experience, so please only apply if you feel confident you can contribute meaningfully from day one.
Our Compensation & Benefits
It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you.
- Competitive base salary + equity, so you own what you build
- £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250
- Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
- 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
- Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
- Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
- Comprehensive Private Medical Insurance
- Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check
- Comprehensive and tailored mental health support and professional coaching through a leading provider
Diversity and Culture at Ben
We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.
Implementation Manager employer: Thanks Ben Ltd.
At Ben, we pride ourselves on being an exceptional employer that champions employee well-being and growth. Our vibrant work culture fosters collaboration and innovation, while our comprehensive benefits package, including competitive salaries, flexible working options, and extensive support for mental health, ensures that every team member feels valued and empowered. Located in a dynamic environment, we offer unique opportunities for professional development and the chance to make a meaningful impact in the lives of others through our cutting-edge benefits platform.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Thanks Ben Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Thanks Ben Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Thanks Ben Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Thanks Ben Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Thanks Ben Ltd.!
How to prepare for a job interview at Thanks Ben Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
