At a Glance
- Tasks: Provide top-notch tech support and solve problems for staff and councillors.
- Company: Join a supportive local government team focused on technology.
- Benefits: Enjoy flexible hours, remote work options, and a great pension scheme.
- Other info: Great opportunities for personal growth and a vibrant work culture.
- Why this job: Make a real difference by enhancing technology use in your community.
- Qualifications: Tech-savvy with strong problem-solving and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Technology Support Engineer, you will be the first point of contact for staff and councillors, providing outstanding technical support across a wide range of devices and systems. Your detailed knowledge and problem‑solving skills will be crucial in ensuring the smooth operation of our technology infrastructure and supporting the implementation of new technologies.
Responsibilities
- Provide efficient and effective multi‑channel support to diagnose and resolve technology and system issues for council staff and councillors.
- Deliver front‑line customer‑facing support for all end‑user devices and systems, ensuring a positive experience.
- Assist with the specification, set‑up, securing, deployment and ongoing support of all end‑user technology.
- Maintain accurate and up‑to‑date technical documentation on our knowledge base.
- Contribute to technology refresh projects across the council, ensuring seamless transitions.
- Collaborate with relevant teams and stakeholders to ensure recovery actions align with incident response and business continuity plans.
- Mentor and coach colleagues to enhance their understanding of the technology in place.
- Identify potential improvements and promote the adoption of new technologies and working methods to enhance efficiency and service quality.
- Evaluate new devices and software to inform future technology decisions.
- Accurately update and maintain asset information within the Configuration Management Database (CMDB) and asset register.
- Assist with the corporate refresh of end‑user technology.
- Create, configure, manage permissions and remove user accounts on council systems.
- Undertake other duties as may be reasonably required, commensurate with the nature and grade of the post.
Qualifications
- Proven ability to diagnose and successfully resolve complex ICT faults and problems across a variety of devices and systems.
- A methodical and logical approach to problem‑solving, even under pressure.
- Excellent customer service and interpersonal skills.
- Self‑motivation and the ability to work independently with minimal supervision.
- Strong communication and networking skills, with the ability to liaise effectively with third‑party vendors.
- Excellent written and verbal communication skills with a strong customer focus.
- Proven experience of clearly and persuasively communicating complex technical issues.
- In‑depth experience in diagnosing and resolving faults with PCs, laptops, tablets, mobile devices, Chrome devices, printers and telephony systems.
- Demonstrated experience of effective teamwork and successful delivery of objectives.
- A proven track record of effectively managing conflicting priorities.
- Significant experience working in a technical support customer‑facing environment.
Requirements
Due to the nature of the role, the successful candidate will be required to undertake a DBS check as part of their pre‑employment checks.
Benefits
- Competitive salary.
- Flexible working hours.
- Possibility of remote/hybrid working.
- Flexible annual leave and working arrangements.
- Local Government Pension Scheme membership.
- Reduced cost leisure membership, including theatre tickets and sporting activities.
- An extensive employee wellbeing package.
Technology Support Engineer employer: THANET DISTRICT COUNCIL
As a Technology Support Engineer, you will thrive in a supportive and dynamic work environment that prioritises employee wellbeing and professional growth. With flexible working hours, opportunities for remote or hybrid arrangements, and a comprehensive benefits package including a Local Government Pension Scheme and leisure membership discounts, our organisation is committed to fostering a positive workplace culture where your contributions are valued and recognised. Join us in making a meaningful impact while advancing your career in technology support within the local government sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what THANET DISTRICT COUNCIL values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges THANET DISTRICT COUNCIL might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at THANET DISTRICT COUNCIL!
✨Direct Apply to THANET DISTRICT COUNCIL
Let's not forget to apply directly through the THANET DISTRICT COUNCIL website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at THANET DISTRICT COUNCIL.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at THANET DISTRICT COUNCIL. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at THANET DISTRICT COUNCIL
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
