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- Tasks: Be the go-to person for residents during a major tower block refurbishment project.
- Company: Join Thanet District Council, leading a £30+ million project to enhance community living.
- Benefits: Full-time role with a chance to make a real impact in your community.
- Why this job: Engage with diverse residents and help improve their living environment—make a difference!
- Qualifications: Strong communication skills and IT proficiency, especially in Microsoft Excel, are essential.
- Other info: This is a fixed-term position for 2 years, perfect for those passionate about community engagement.
The predicted salary is between 28800 - 43200 £ per year.
Resident Liaison Officer – Tower Blocks
Contract Type: Fixed term due to funding for 2 years, Full-Time (37 hours per week)
This is a really exciting time for Thanet District Council’s Tenant and Leaseholder Services, as we embark on a £30+ million refurbishment and retrofit project for our tower blocks.
This project will improve both safety and energy efficiency as well as the environment for 406 households. It is a highly complex project due to the nature of the buildings, using multiple funding streams and requiring compliance with the new Building Safety Act.
We are looking for a dedicated Resident Liaison Officer to join our amazing team. This is an exciting opportunity to make a meaningful impact and contribute to the successful delivery of our Tower Block refurbishment and retrofit project.
As a Resident Liaison Officer, you will act as the primary point of contact for our residents affected by the project. Your role will involve building and maintaining positive relationships with residents, ensuring effective communication channels are established and maintained.
The ideal candidate will possess excellent communication skills, both verbal and written, with the ability to engage and empathise with a diverse range of residents. Strong interpersonal skills will enable effective collaboration and relationship building with residents, colleagues and external partners.
Strong IT skills and a high level of proficiency in software such as Microsoft Excel are a necessity.
Residents must be kept at the heart of this project, there will be much disruption as we commence this work and new technologies are being installed.
If you are passionate about engaging with people and making a difference in the lives of residents then we want to hear from you. If you have experience of working within a customer-facing environment, this would be advantageous.
If you would like to further information or an informal discussion about this position, please contact Oscar Ruben by email via the button below.
HOW TO APPLY
Click on the 'Apply now' button below. Please upload your CV. The closing date for applications is Sunday 5th January 2025.
Resident Liaison Officer - Tower Blocks employer: THANET DISTRICT COUNCIL
Contact Detail:
THANET DISTRICT COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Tower Blocks
✨Tip Number 1
Familiarize yourself with the specific challenges and opportunities related to tower block refurbishments. Understanding the complexities of the project will help you engage more effectively with residents and demonstrate your commitment to their needs.
✨Tip Number 2
Highlight any previous experience you have in customer-facing roles, especially in community engagement or housing services. This will show that you have the necessary skills to build positive relationships with residents.
✨Tip Number 3
Prepare to discuss how you would handle communication during times of disruption. Being able to articulate your strategies for maintaining effective communication with residents will set you apart from other candidates.
✨Tip Number 4
Demonstrate your IT proficiency by mentioning specific software tools you are comfortable with, particularly Microsoft Excel. Providing examples of how you've used these tools in past roles can strengthen your application.
We think you need these skills to ace Resident Liaison Officer - Tower Blocks
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and required skills, especially the importance of communication and relationship building with residents.
Tailor Your CV: Customize your CV to highlight relevant experience in customer-facing roles and any specific skills that align with the job requirements, such as strong IT skills and proficiency in Microsoft Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for engaging with residents and making a difference. Use specific examples from your past experiences to demonstrate your communication skills and ability to empathize with diverse groups.
Double-Check Your Application: Before submitting, review your CV and cover letter for any errors or omissions. Ensure that all information is accurate and that you have followed the application instructions provided by Thanet District Council.
How to prepare for a job interview at THANET DISTRICT COUNCIL
✨Show Your Communication Skills
As a Resident Liaison Officer, your ability to communicate effectively is crucial. Prepare examples of how you've successfully engaged with residents or clients in the past, highlighting your verbal and written communication skills.
✨Demonstrate Empathy and Understanding
This role requires you to connect with a diverse range of residents. Be ready to discuss situations where you've shown empathy and understanding, especially in challenging circumstances. This will showcase your interpersonal skills.
✨Familiarize Yourself with the Project
Research the refurbishment and retrofit project, including its goals and challenges. Being knowledgeable about the project will allow you to ask insightful questions and demonstrate your genuine interest in making a positive impact.
✨Highlight Your IT Proficiency
Since strong IT skills are necessary for this position, be prepared to discuss your experience with software like Microsoft Excel. You might want to mention specific tasks you've accomplished using these tools to illustrate your proficiency.
