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- Tasks: Manage tenancies and estates while ensuring great customer service.
- Company: Join Thanet District Council’s dynamic Tenant and Leaseholder Services team.
- Benefits: Enjoy flexible hours, competitive salary, and a fantastic wellbeing package.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a team that values your input and drives service improvements.
- Qualifications: No housing experience needed, just bring your enthusiasm and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Thanet District Council’s Tenant and Leaseholder Services is recruiting. We are looking for motivated professionals to join our amazing team. We are looking for Housing Officers who are highly organised and committed to delivering great customer service. As a team, we are developing and improving our service, making this a great opportunity to feed into and drive forward your own improvements and to be part of something bigger.
We are looking for someone that is motivated and conscientious to join as one of our Housing Officers. You do not necessarily need to have experience in housing but if you can demonstrate drive and enthusiasm to deliver great customer service, are passionate about service improvement and have an eye for detail then we want to hear from you.
Main DutiesYou will be responsible for providing key tenancy and estate management services to our tenants and Leaseholders.
Tasks- Tenancy management including succession and assignment, tenancy audits and tenancy fraud.
- Responding to reports of breaches of tenancy.
- Lead on estate inspections engaging with all relevant stakeholders.
- Review Introductory tenancies to ensure all Introductory Tenancy checks are carried out.
- Carry out property inspections to ensure properties are maintained in accordance with the tenancy agreement.
- Work collaboratively with colleagues to deal with and respond to fire safety issues in communal areas.
- Liaise with external partners when dealing with welfare concerns and raise safeguarding concerns when appropriate.
- Competitive salary
- Flexible working hours
- Flexible annual leave and working arrangements
- Local Government Pension Scheme membership
- Reduced cost leisure membership, including theatre tickets and sporting activities
- An extensive employee wellbeing package
Due to the nature of the role, the successful candidate will be required to undertake an Enhanced DBS check as part of their pre‑employment checks.
For an informal discussion please contact Sarah Cave at sarah.cave@thanet.gov.uk or 07385415012.
Closing Date: 24th May 2026. Interviews will be held week commencing 1st June 2026.
Housing Officer in Kent employer: THANET DISTRICT COUNCIL
Contact Detail:
THANET DISTRICT COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Kent
✨Tip Number 1
Get to know the company! Research Thanet District Council and their Tenant and Leaseholder Services. Understanding their values and recent projects can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing services. This can give you insider knowledge and potentially a referral, which can really boost your chances of landing that Housing Officer role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and tenancy management. Think about examples from your past experiences that demonstrate your drive and attention to detail, even if they’re from different fields.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at Thanet District Council.
We think you need these skills to ace Housing Officer in Kent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about the opportunity to improve services and make a difference in the community.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate a tidy presentation as it reflects your organisational skills, which are key for a Housing Officer.
Highlight Relevant Skills: Even if you don’t have direct housing experience, focus on transferable skills like attention to detail and teamwork. We’re looking for motivated individuals, so show us how your background aligns with the role!
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity with us at Thanet District Council.
How to prepare for a job interview at THANET DISTRICT COUNCIL
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Officer. Familiarise yourself with tenancy management, estate inspections, and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion for Service Improvement
Since the council is looking for someone who is passionate about service improvement, think of examples from your past experiences where you've contributed to enhancing services or processes. Be ready to discuss how you can bring that same enthusiasm to their team.
✨Engage with Real Scenarios
Prepare for situational questions by thinking about how you would handle specific scenarios related to tenancy breaches or property inspections. Practising these responses will help you demonstrate your problem-solving skills and attention to detail during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, ongoing projects, or future improvements within the Tenant and Leaseholder Services. This shows your interest in the role and helps you gauge if it’s the right fit for you.