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- Tasks: Manage tenancies and estates while ensuring great customer service for tenants and leaseholders.
- Company: Join Thanet District Council’s dedicated Tenant and Leaseholder Services team.
- Benefits: Enjoy flexible hours, competitive salary, and a fantastic wellbeing package.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a team that drives service improvement and makes a real difference.
- Qualifications: No housing experience needed; just bring your enthusiasm and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Thanet District Council’s Tenant and Leaseholder Services is recruiting. We are looking for motivated professionals to join our amazing team. We are looking for Housing Officers who are highly organised and committed to delivering great customer service. As a team, we are developing and improving our service, making this a great opportunity to feed into and drive forward your own improvements and to be part of something bigger.
We are looking for someone that is motivated and conscientious to join as one of our Housing Officers. You do not necessarily need to have experience in housing but if you can demonstrate drive and enthusiasm to deliver great customer service, are passionate about service improvement and have an eye for detail then we want to hear from you.
Main DutiesYou will be responsible for providing key tenancy and estate management services to our tenants and Leaseholders.
- Tenancy management including succession and assignment, tenancy audits and tenancy fraud.
- Responding to reports of breaches of tenancy.
- Lead on estate inspections engaging with all relevant stakeholders.
- Review Introductory tenancies to ensure all Introductory Tenancy checks are carried out.
- Carry out property inspections to ensure properties are maintained in accordance with the tenancy agreement.
- Work collaboratively with colleagues to deal with and respond to fire safety issues in communal areas.
- Liaise with external partners when dealing with welfare concerns and raise safeguarding concerns when appropriate.
- Competitive salary
- Flexible working hours
- Flexible annual leave and working arrangements
- Local Government Pension Scheme membership
- Reduced cost leisure membership, including theatre tickets and sporting activities
- An extensive employee wellbeing package
Due to the nature of the role, the successful candidate will be required to undertake an Enhanced DBS check as part of their pre‑employment checks.
For an informal discussion please contact Sarah Cave at sarah.cave@thanet.gov.uk or 07385415012.
Closing Date: 24th May 2026. Interviews will be held week commencing 1st June 2026.
Housing Officer employer: THANET DISTRICT COUNCIL
Contact Detail:
THANET DISTRICT COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company! Research Thanet District Council and their Tenant and Leaseholder Services. Understanding their values and recent projects can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since they’re looking for someone committed to delivering great customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the team culture, plus it shows your proactive attitude. Don’t be shy about reaching out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Thanet District Council. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're motivated and ready to make a difference in our team!
Be Organised: Make sure your application is well-structured and easy to read. A tidy application reflects your organisational skills, which are key for a Housing Officer role with us.
Highlight Relevant Skills: Even if you don’t have direct housing experience, focus on transferable skills like attention to detail and teamwork. We value drive and enthusiasm just as much as experience!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at THANET DISTRICT COUNCIL
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Officer. Familiarise yourself with tenancy management, estate inspections, and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion for Service Improvement
Since the council is looking for someone who is passionate about service improvement, think of examples from your past experiences where you've contributed to enhancing customer service or processes. Be ready to discuss how you can bring that same enthusiasm to their team.
✨Engage with Real Scenarios
Prepare for situational questions by thinking through how you would handle specific scenarios related to tenancy breaches or property inspections. Practising these responses will help you demonstrate your problem-solving skills and attention to detail during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, ongoing projects, or how they measure success in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.