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- Tasks: Lead and build a new Client Services team, ensuring exceptional client satisfaction.
- Company: Join a leading provider of ESG solutions trusted by top financial institutions across Europe.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Shape the future of sustainable finance while collaborating with cross-functional teams and clients.
- Qualifications: 6-8 years in client services or sales support; fluent in English and Italian.
- Other info: This senior position offers significant exposure to leadership and operational excellence.
The predicted salary is between 44000 - 66000 ÂŁ per year.
Head of Client Services – Italian Speaking
Head of Client Services – Italian Speaking
Our client is a leading provider of ESG and sustainability solutions, trusted by top-tier financial institutions across Europe. They deliver high-quality ESG data, ratings, impact analytics, and regulatory reporting services to support sustainable investment strategies for Wealth Managers, Asset Managers, Investment Banks, and Asset Owners. As the firm continues its ambitious growth journey, it remains committed to nurturing talent and shaping the future of sustainable finance.
Position Overview
This is an exciting opportunity for a driven and strategic professional to lead and build a newly established Client Services function. Reporting to the Head of Business Development, the Head of Client Services will play a pivotal role in enhancing the firm’s client engagement model, supporting the Sales, Product Specialist, and ESG teams, and ensuring exceptional service delivery to a growing base of institutional clients across the UK and EMEA.
The ideal candidate will combine strong leadership skills with operational excellence. This is a senior position offering significant exposure to cross-functional teams, direct client interaction, and the chance to shape scalable solutions and internal best practices to support further business expansion.
Key Responsibilities
· Team Leadership: Build, lead, and mentor a dedicated Client Services team, fostering a culture of ownership, efficiency, and continuous improvement.
· Client Engagement: Act as a senior point of contact for complex client requests; ensure timely, clear communication and outstanding client satisfaction.
· Sales & Product Support: Partner with Sales and Product teams to provide pre- and post-sales support, coordinate ESG and data-related client queries, and strengthen client-facing communications.
· ESG & Methodology Liaison: Collaborate with ESG Research teams to resolve complex regulatory and sustainability queries with well-contextualised responses.
· Technology Collaboration: Work closely with the Technology team to design and deliver scalable, tech-enabled solutions such as automated reporting, ticketing systems, and client dashboards.
· Processes & Documentation: Develop standard operating procedures, maintain clear internal documentation, and deliver training materials to ensure consistent client interactions.
· Training & Knowledge Sharing: Lead internal and external training initiatives to keep clients and teams up to date on ESG platforms, data solutions, and product developments.
Qualifications and Skills
· Minimum 6–8 years’ experience in client services, sales support, or operational roles within financial services, data services, or financial technology.
· Demonstrated leadership skills with experience managing junior staff or building a new function.
· Excellent communication, stakeholder management, and problem-solving abilities.
· Collaborative mindset with experience working alongside technical teams to deliver client solutions.
· Organised and analytical, with the ability to manage multiple workstreams in a dynamic environment.
· Proficiency in Microsoft Excel and PowerPoint; familiarity with Python or databases is an advantage.
· Fluency in English and Italian is required.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development and Sales
-
Industries
Business Consulting and Services
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Head of Client Services - Italian Speaking (London) employer: Thamesis Consulting
Contact Detail:
Thamesis Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services - Italian Speaking (London)
✨Tip Number 1
Familiarise yourself with the latest trends in ESG and sustainability solutions. Understanding the current landscape will not only help you in interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the financial services and ESG sectors. Attend relevant events or webinars to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Think of specific examples where you've successfully built or led a team, as this role requires strong leadership skills.
✨Tip Number 4
Brush up on your communication skills, especially in both English and Italian. Being able to articulate complex ideas clearly will be crucial in this client-facing role.
We think you need these skills to ace Head of Client Services - Italian Speaking (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, leadership, and financial services. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ESG and sustainability solutions. Mention specific examples of how you've successfully led teams or improved client engagement in previous roles.
Highlight Language Proficiency: Since fluency in Italian is required, ensure you clearly state your language skills in both your CV and cover letter. If applicable, provide examples of how you've used your language skills in a professional context.
Showcase Leadership Experience: Emphasise any previous leadership roles or experiences where you built or mentored teams. This is crucial for the Head of Client Services position, so provide concrete examples of your impact.
How to prepare for a job interview at Thamesis Consulting
✨Showcase Your Leadership Skills
As the role involves building and leading a Client Services team, be prepared to discuss your leadership style and past experiences. Share specific examples of how you've successfully managed teams and fostered a culture of improvement.
✨Demonstrate Client Engagement Experience
Highlight your experience in client-facing roles, especially in handling complex requests. Be ready to explain how you ensure outstanding client satisfaction and maintain clear communication with stakeholders.
✨Familiarise Yourself with ESG Concepts
Since the company focuses on ESG and sustainability solutions, brush up on relevant terminology and current trends in the industry. This will help you engage in meaningful discussions during the interview.
✨Prepare for Technical Collaboration Questions
Given the emphasis on working with technical teams, think about your past experiences collaborating with technology departments. Be ready to discuss how you’ve contributed to designing tech-enabled solutions that enhance client services.
