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For Companies At a Glance
- Tasks: Lead and build a new Client Services team, ensuring exceptional client engagement and support.
- Company: Join a leading provider of ESG solutions trusted by top financial institutions across Europe.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Shape the future of sustainable finance while enhancing client satisfaction and operational excellence.
- Qualifications: 6-8 years in client services or sales support; leadership experience and fluency in English and Italian required.
- Other info: Collaborate with cross-functional teams and drive innovative tech-enabled solutions.
The predicted salary is between 48000 - 72000 £ per year.
About the Company
Our client is a leading provider of ESG and sustainability solutions, trusted by top-tier financial institutions across Europe. They deliver high-quality ESG data, ratings, impact analytics, and regulatory reporting services to support sustainable investment strategies for Wealth Managers, Asset Managers, Investment Banks, and Asset Owners. As the firm continues its ambitious growth journey, it remains committed to nurturing talent and shaping the future of sustainable finance.
Position Overview
This is an exciting opportunity for a driven and strategic professional to lead and build a newly established Client Services function. Reporting to the Head of Business Development, the Head of Client Services will play a pivotal role in enhancing the firm’s client engagement model, supporting the Sales, Product Specialist, and ESG teams, and ensuring exceptional service delivery to a growing base of institutional clients across the UK and EMEA. The ideal candidate will combine strong leadership skills with operational excellence. This is a senior position offering significant exposure to cross-functional teams, direct client interaction, and the chance to shape scalable solutions and internal best practices to support further business expansion.
Key Responsibilities
- Team Leadership: Build, lead, and mentor a dedicated Client Services team, fostering a culture of ownership, efficiency, and continuous improvement.
- Client Engagement: Act as a senior point of contact for complex client requests; ensure timely, clear communication and outstanding client satisfaction.
- Sales & Product Support: Partner with Sales and Product teams to provide pre- and post-sales support, coordinate ESG and data-related client queries, and strengthen client-facing communications.
- ESG & Methodology Liaison: Collaborate with ESG Research teams to resolve complex regulatory and sustainability queries with well-contextualised responses.
- Technology Collaboration: Work closely with the Technology team to design and deliver scalable, tech-enabled solutions such as automated reporting, ticketing systems, and client dashboards.
- Processes & Documentation: Develop standard operating procedures, maintain clear internal documentation, and deliver training materials to ensure consistent client interactions.
- Training & Knowledge Sharing: Lead internal and external training initiatives to keep clients and teams up to date on ESG platforms, data solutions, and product developments.
Qualifications and Skills
- Minimum 6–8 years’ experience in client services, sales support, or operational roles within financial services, data services, or financial technology.
- Demonstrated leadership skills with experience managing junior staff or building a new function.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Collaborative mindset with experience working alongside technical teams to deliver client solutions.
- Organised and analytical, with the ability to manage multiple workstreams in a dynamic environment.
- Proficiency in Microsoft Excel and PowerPoint; familiarity with Python or databases is an advantage.
- Fluency in English and Italian is required.
Head of Client Services - Italian Speaking employer: Thamesis Consulting
Contact Detail:
Thamesis Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services - Italian Speaking
✨Tip Number 1
Familiarise yourself with the latest trends in ESG and sustainability solutions. Understanding the current landscape will not only help you in interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the financial services and ESG sectors. Attend relevant events or webinars to connect with potential colleagues and gain insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Think of specific examples where you've successfully built teams or improved client engagement, as these will be crucial in showcasing your fit for the role.
✨Tip Number 4
Brush up on your technical skills, especially in Microsoft Excel and PowerPoint. Being able to present data effectively will be key in this role, so consider creating a portfolio of your work to share during the interview process.
We think you need these skills to ace Head of Client Services - Italian Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, sales support, and operational roles within financial services. Emphasise any leadership roles you've held and your ability to manage teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ESG and sustainability solutions. Mention specific examples of how you've successfully engaged with clients and supported sales teams in previous roles.
Highlight Language Proficiency: Since fluency in Italian is required, ensure you clearly state your language skills in both your CV and cover letter. If applicable, provide examples of how you've used your language skills in a professional context.
Showcase Technical Skills: If you have experience with Microsoft Excel, PowerPoint, or any familiarity with Python or databases, make sure to include this in your application. Highlight how these skills can contribute to the role and the company's objectives.
How to prepare for a job interview at Thamesis Consulting
✨Showcase Your Leadership Skills
As the Head of Client Services, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or built a new function. Highlight how you fostered a culture of ownership and continuous improvement.
✨Understand the ESG Landscape
Since the company focuses on ESG and sustainability solutions, it's crucial to have a solid understanding of these concepts. Brush up on current trends, regulations, and challenges in the ESG space, and be ready to discuss how you can contribute to their mission.
✨Prepare for Client Engagement Scenarios
Expect to discuss how you would handle complex client requests. Think of specific scenarios where you've ensured outstanding client satisfaction and be prepared to explain your approach to clear communication and problem-solving.
✨Familiarise Yourself with Technology Solutions
The role involves collaborating with technology teams to deliver scalable solutions. Familiarise yourself with common tech tools used in client services, such as automated reporting systems and ticketing platforms, and be ready to discuss how you can leverage technology to enhance client interactions.
