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For Companies At a Glance
- Tasks: Lead and build a new Client Services team, ensuring exceptional client engagement and support.
- Company: Join a top ESG solutions provider trusted by leading financial institutions across Europe.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and professional development.
- Why this job: Shape the future of sustainable finance while working with cross-functional teams and high-profile clients.
- Qualifications: 6-8 years in client services or sales support; leadership experience and fluency in English and Italian required.
- Other info: Opportunity to collaborate on innovative tech solutions and enhance client satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
About the Company
Our client is a leading provider of ESG and sustainability solutions, trusted by top-tier financial institutions across Europe. They deliver high-quality ESG data, ratings, impact analytics, and regulatory reporting services to support sustainable investment strategies for Wealth Managers, Asset Managers, Investment Banks, and Asset Owners. As the firm continues its ambitious growth journey, it remains committed to nurturing talent and shaping the future of sustainable finance.
Position Overview
This is an exciting opportunity for a driven and strategic professional to lead and build a newly established Client Services function. Reporting to the Head of Business Development, the Head of Client Services will play a pivotal role in enhancing the firm’s client engagement model, supporting the Sales, Product Specialist, and ESG teams, and ensuring exceptional service delivery to a growing base of institutional clients across the UK and EMEA. The ideal candidate will combine strong leadership skills with operational excellence. This is a senior position offering significant exposure to cross-functional teams, direct client interaction, and the chance to shape scalable solutions and internal best practices to support further business expansion.
Key Responsibilities
- Team Leadership: Build, lead, and mentor a dedicated Client Services team, fostering a culture of ownership, efficiency, and continuous improvement.
- Client Engagement: Act as a senior point of contact for complex client requests; ensure timely, clear communication and outstanding client satisfaction.
- Sales & Product Support: Partner with Sales and Product teams to provide pre- and post-sales support, coordinate ESG and data-related client queries, and strengthen client-facing communications.
- ESG & Methodology Liaison: Collaborate with ESG Research teams to resolve complex regulatory and sustainability queries with well-contextualised responses.
- Technology Collaboration: Work closely with the Technology team to design and deliver scalable, tech-enabled solutions such as automated reporting, ticketing systems, and client dashboards.
- Processes & Documentation: Develop standard operating procedures, maintain clear internal documentation, and deliver training materials to ensure consistent client interactions.
- Training & Knowledge Sharing: Lead internal and external training initiatives to keep clients and teams up to date on ESG platforms, data solutions, and product developments.
Qualifications and Skills
- Minimum 6–8 years’ experience in client services, sales support, or operational roles within financial services, data services, or financial technology.
- Demonstrated leadership skills with experience managing junior staff or building a new function.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Collaborative mindset with experience working alongside technical teams to deliver client solutions.
- Organised and analytical, with the ability to manage multiple workstreams in a dynamic environment.
- Proficiency in Microsoft Excel and PowerPoint; familiarity with Python or databases is an advantage.
- Fluency in English and Italian is required.
Head of Client Services - Italian Speaking employer: Thamesis Consulting
Contact Detail:
Thamesis Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services - Italian Speaking
✨Tip Number 1
Familiarise yourself with the latest trends in ESG and sustainability solutions. Understanding the current landscape will not only help you in interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the financial services and ESG sectors. Attend relevant events or webinars to connect with potential colleagues and gain insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Think of specific examples where you've successfully built teams or improved client engagement, as these will be crucial in showcasing your fit for the role.
✨Tip Number 4
Brush up on your technical skills, especially in Microsoft Excel and PowerPoint. Being able to present data effectively will be key in this role, so consider creating a portfolio of your work to share during discussions.
We think you need these skills to ace Head of Client Services - Italian Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, sales support, and operational roles within financial services. Emphasise your leadership skills and any experience you have in building teams or functions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ESG and sustainability solutions. Mention specific examples of how you've successfully managed client relationships and led teams in the past.
Highlight Language Proficiency: Since fluency in Italian is required, ensure that your language skills are prominently displayed in your application. You might also want to mention any relevant experiences where you used your language skills in a professional setting.
Showcase Technical Skills: If you have experience with Microsoft Excel, PowerPoint, or any familiarity with Python or databases, make sure to include this in your application. Highlight how these skills can contribute to the role, especially in delivering tech-enabled solutions.
How to prepare for a job interview at Thamesis Consulting
✨Showcase Your Leadership Skills
As the Head of Client Services, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or built a new function. Highlight how you fostered a culture of ownership and continuous improvement.
✨Understand the ESG Landscape
Since the company focuses on ESG and sustainability solutions, make sure you have a solid understanding of these concepts. Be ready to discuss current trends in sustainable finance and how they impact client services. This will show your commitment to the role and the industry.
✨Prepare for Client Engagement Scenarios
Expect to be asked about handling complex client requests. Prepare scenarios where you've successfully managed client expectations and delivered outstanding service. This will demonstrate your ability to communicate clearly and ensure client satisfaction.
✨Familiarise Yourself with Technology Solutions
The role involves collaborating with technology teams to deliver scalable solutions. Brush up on relevant technologies, such as automated reporting tools and ticketing systems. Being able to discuss how you can leverage technology to enhance client services will set you apart.
