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For Companies At a Glance
- Tasks: Lead and build a new Client Services team, ensuring exceptional client engagement and support.
- Company: Join a top provider of ESG solutions trusted by leading financial institutions across Europe.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in sustainable finance.
- Why this job: Shape the future of sustainable finance while working with cross-functional teams and high-profile clients.
- Qualifications: 6-8 years in client services or operational roles; strong ESG knowledge and leadership skills required.
- Other info: Fluency in English and Italian is essential for this senior position.
The predicted salary is between 43200 - 72000 £ per year.
About the Company
Our client is a leading provider of ESG and sustainability solutions, trusted by top-tier financial institutions across Europe. They deliver high-quality ESG data, ratings, impact analytics, and regulatory reporting services to support sustainable investment strategies for Wealth Managers, Asset Managers, Investment Banks, and Asset Owners. As the firm continues its ambitious growth journey, it remains committed to nurturing talent and shaping the future of sustainable finance.
Position Overview
This is an exciting opportunity for a driven and strategic professional to lead and build a newly established Client Services function. Reporting to the Head of Business Development, the Head of Client Services will play a pivotal role in enhancing the firm’s client engagement model, supporting the Sales, Product Specialist, and ESG teams, and ensuring exceptional service delivery to a growing base of institutional clients across the UK and EMEA. The ideal candidate will combine strong leadership skills with operational excellence and an understanding of sustainability and ESG data. This is a senior position offering significant exposure to cross-functional teams, direct client interaction, and the chance to shape scalable solutions and internal best practices to support further business expansion.
Key Responsibilities
- Team Leadership: Build, lead, and mentor a dedicated Client Services team, fostering a culture of ownership, efficiency, and continuous improvement.
- Client Engagement: Act as a senior point of contact for complex client requests; ensure timely, clear communication and outstanding client satisfaction.
- Sales & Product Support: Partner with Sales and Product teams to provide pre- and post-sales support, coordinate ESG and data-related client queries, and strengthen client-facing communications.
- ESG & Methodology Liaison: Collaborate with ESG Research teams to resolve complex regulatory and sustainability queries with well-contextualised responses.
- Technology Collaboration: Work closely with the Technology team to design and deliver scalable, tech-enabled solutions such as automated reporting, ticketing systems, and client dashboards.
- Processes & Documentation: Develop standard operating procedures, maintain clear internal documentation, and deliver training materials to ensure consistent client interactions.
- Training & Knowledge Sharing: Lead internal and external training initiatives to keep clients and teams up to date on ESG platforms, data solutions, and product developments.
Qualifications and Skills
- Minimum 6–8 years’ experience in client services, sales support, or operational roles within ESG, sustainability, data services, or financial technology.
- Strong knowledge of ESG investing principles and relevant regulatory frameworks (e.g., SFDR, EU Taxonomy).
- Demonstrated leadership skills with experience managing junior staff or building a new function.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Collaborative mindset with experience working alongside technical teams to deliver client solutions.
- Organised and analytical, with the ability to manage multiple workstreams in a dynamic environment.
- Proficiency in Microsoft Excel and PowerPoint; familiarity with Python or databases is an advantage.
- Fluency in English and Italian is required.
Head of Client Services ESG - Italian Speaking employer: Thamesis Consulting
Contact Detail:
Thamesis Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services ESG - Italian Speaking
✨Tip Number 1
Network with professionals in the ESG and sustainability sectors. Attend industry events, webinars, or conferences where you can meet potential colleagues or clients. This will not only enhance your understanding of the field but also increase your visibility to hiring managers.
✨Tip Number 2
Familiarise yourself with the latest trends and regulations in ESG investing, such as SFDR and EU Taxonomy. Being well-versed in these topics will allow you to engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you've built or led a team. Prepare examples that highlight your ability to foster a culture of ownership and continuous improvement, which is crucial for this role.
✨Tip Number 4
Prepare to discuss how you would enhance client engagement models. Think about innovative strategies or technologies you could implement to improve service delivery and client satisfaction, as this will be a key focus of the position.
We think you need these skills to ace Head of Client Services ESG - Italian Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, ESG, and sustainability. Emphasise leadership roles and any specific achievements that demonstrate your ability to manage teams and enhance client engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for ESG and sustainability. Discuss how your background aligns with the company's mission and how you can contribute to their growth. Mention your fluency in Italian and English, as this is crucial for the role.
Showcase Relevant Skills: Highlight your knowledge of ESG investing principles and regulatory frameworks in your application. Provide examples of how you've successfully collaborated with technical teams or managed complex client requests in previous roles.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for the Head of Client Services position.
How to prepare for a job interview at Thamesis Consulting
✨Showcase Your Leadership Skills
As the role involves building and leading a Client Services team, be prepared to discuss your leadership style and past experiences. Share specific examples of how you've successfully managed teams and fostered a culture of improvement.
✨Demonstrate ESG Knowledge
Given the focus on ESG and sustainability, ensure you can articulate your understanding of ESG investing principles and relevant regulations. Be ready to discuss how these concepts apply to client services and how you can enhance client engagement.
✨Prepare for Client Scenarios
Expect to face questions about handling complex client requests. Prepare scenarios where you've successfully resolved client issues or improved satisfaction, highlighting your communication and problem-solving skills.
✨Familiarise with Technology Solutions
Since the role involves collaborating with technology teams, brush up on tech-enabled solutions relevant to client services. Be ready to discuss any experience you have with automated reporting or client dashboards, as this will demonstrate your ability to innovate in the role.
