Head of Client Services - ESG and sustainability data solutions

Head of Client Services ESG – Italian Speaking Head of Client Services ESG – Italian Speaking Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Our client is a leading provider of ESG and sustainability solutions, trusted by top-tier financial institutions across Europe. They deliver high-quality ESG data, ratings, impact analytics, and regulatory reporting services to support sustainable investment strategies for Wealth Managers, Asset Managers, Investment Banks, and Asset Owners. As the firm continues its ambitious growth journey, it remains committed to nurturing talent and shaping the future of sustainable finance. Position Overview This is an exciting opportunity for a driven and strategic professional to lead and build a newly established Client Services function. Reporting to the Head of Business Development, the Head of Client Services will play a pivotal role in enhancing the firm’s client engagement model, supporting the Sales, Product Specialist, and ESG teams, and ensuring exceptional service delivery to a growing base of institutional clients across the UK and EMEA. The ideal candidate will combine strong leadership skills with operational excellence and an understanding of sustainability and ESG data. This is a senior position offering significant exposure to cross-functional teams, direct client interaction, and the chance to shape scalable solutions and internal best practices to support further business expansion. Key Responsibilities ·Team Leadership: Build, lead, and mentor a dedicated Client Services team, fostering a culture of ownership, efficiency, and continuous improvement. ·Client Engagement: Act as a senior point of contact for complex client requests; ensure timely, clear communication and outstanding client satisfaction. ·Sales & Product Support: Partner with Sales and Product teams to provide pre- and post-sales support, coordinate ESG and data-related client queries, and strengthen client-facing communications. ·ESG & Methodology Liaison: Collaborate with ESG Research teams to resolve complex regulatory and sustainability queries with well-contextualised responses. ·Technology Collaboration: Work closely with the Technology team to design and deliver scalable, tech-enabled solutions such as automated reporting, ticketing systems, and client dashboards. ·Processes & Documentation: Develop standard operating procedures, maintain clear internal documentation, and deliver training materials to ensure consistent client interactions. ·Training & Knowledge Sharing: Lead internal and external training initiatives to keep clients and teams up to date on ESG platforms, data solutions, and product developments. Qualifications and Skills ·Minimum 6–8 years’ experience in client services, sales support, or operational roles within ESG, sustainability, data services, or financial technology. ·Strong knowledge of ESG investing principles and relevant regulatory frameworks (e.g., SFDR, EU Taxonomy). ·Demonstrated leadership skills with experience managing junior staff or building a new function. ·Excellent communication, stakeholder management, and problem-solving abilities. ·Collaborative mindset with experience working alongside technical teams to deliver client solutions. ·Organised and analytical, with the ability to manage multiple workstreams in a dynamic environment. ·Proficiency in Microsoft Excel and PowerPoint; familiarity with Python or databases is an advantage. ·Fluency in English and Italian is required. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Business Development and Sales Industries Business Consulting and Services Referrals increase your chances of interviewing at Thamesis Consulting by 2x Sign in to set job alerts for “Head of Client Services” roles. 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