Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Collect and test water samples to ensure top-notch drinking water quality.
- Company: Join Thames Water, a leader in providing essential services for communities.
- Benefits: Earn £14.59 per hour with flexible hours and valuable field experience.
- Why this job: Make a real difference in your community while gaining hands-on experience.
- Qualifications: Strong customer service skills and a clean driving license are essential.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.
What you’ll be doing as a Water Quality Technician
- Collecting samples from treatment works, reservoirs, and customer addresses will involve regular cold calling, so a high level of assurance and strong customer service skills is an absolute necessity. These samples will be your responsibility to test for the relevant testing which has been requested. You will have access to the equipment you need to complete testing on your vans. This will include bottles, thermometers, and other relevant equipment required for your role
- You’ll oversee the management of the maintenance of your sampling records and sampling equipment to UKAS and DWI standards.
- Planning your workload and delivering monitoring program, liaising with the Technical Scheduling team, CSWQ group, and Process Team for technical data and Regulatory and Performance team for all reactive work, all in line with Company Protocols.
- Other duties will include investigating possible supply issues, whilst effectively planning routes and collection programs.
- Arranging appointments with customers and sample customer complaints and taking part in events.
- Taking part in an out-of-hours roster which includes weekends working on a five-week rotation.
- Driving is a huge part of this role so to be happy driving for a large portion of your day
What you should bring to the role
- Have excellent customer service skills is needed as you will be visiting customer homes on behalf of Thames Water.
- Have the confidence to cold call upon residential and commercial properties
- Be organised and work well on your own
- Have excellent attention to detail, as you will have to keep records of all samples taken daily.
- Have existing knowledge or be open to learning the water industry and processes relevant to this area of work
- Have excellent written and oral communication and interpersonal skills as well as being computer literate
- To be comfortable driving a large size commercial van and be poised driving in busy environments, such as city centers or enclosed estates, as well as remote rural locations.
- A clean driving license is essential, journey planning and route-finding demonstrate efficiency as well as good driving knowledge as you will be working as part of a busy team across a wide geographical area
What’s in it for you?
- Hourly Pay rate: £14.59
- Location: Woodford, E17 4AE. This role will heavily involve being field based around the Thames Valley area.
- Length of assignment: 26 weeks
- Hours: 38 hours per week
Please note you will be on assignment at Thames Water via Pertemps
Who are we?
At Thames Water, our purpose is crystal clear – to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life\’s essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
#J-18808-Ljbffr
Water Quality Technician employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Quality Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their mission and values, especially how they focus on water quality and customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your cold calling skills! Since this role involves visiting customer homes, it’s crucial to be confident when approaching people. Try role-playing with a friend or family member to get comfortable with the process and improve your communication skills.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight any experience you have with managing records or planning workloads. Mention specific tools or methods you’ve used to stay organised, as this is key for the Water Quality Technician role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining Thames Water. So, get your application in early to avoid missing out!
We think you need these skills to ace Water Quality Technician
Some tips for your application 🫡
Show Off Your Customer Service Skills: Since you'll be visiting customer homes, make sure to highlight your customer service experience in your application. We want to see how you can confidently engage with people and handle any queries they might have.
Be Organised and Detail-Oriented: As a Water Quality Technician, keeping accurate records is key. In your application, mention any experiences that showcase your organisational skills and attention to detail. We love candidates who can manage their workload effectively!
Demonstrate Your Driving Confidence: Driving is a big part of this role, so don’t forget to mention your driving experience and clean licence in your application. We need someone who's comfortable navigating both busy city centres and quiet rural areas.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Thames Water
✨Know Your Water Quality Basics
Before the interview, brush up on your knowledge of water quality testing and the relevant standards. Familiarise yourself with UKAS and DWI standards, as well as common testing methods. This will show your commitment to the role and help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role involves cold calling and interacting with customers, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your suitability for the job.
✨Plan Your Route and Time Management
As a Water Quality Technician, you'll need to manage your time effectively while planning your workload. During the interview, discuss how you would approach route planning and managing appointments. This shows that you're organised and can handle the logistical aspects of the job.
✨Be Ready for Practical Questions
Expect practical questions related to driving and handling equipment. Be prepared to discuss your driving experience, especially in busy environments, and how you ensure safety and efficiency. Highlight any relevant experience you have with similar equipment or tasks to reinforce your capability.
