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- Tasks: Manage trade effluent applications and provide top-notch customer service.
- Company: Join the UK's largest water and wastewater company, Thames Water.
- Benefits: Competitive salary, generous annual leave, and a robust pension scheme.
- Why this job: Make a real difference in protecting our water resources and supporting communities.
- Qualifications: Team player with strong communication skills and customer service experience.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 24000 - 28800 £ per year.
Step into a role that genuinely matters. You’ll join a highly engaged, professional team at the heart of protecting our environment, our customers and our assets. If you’re enthusiastic, love variety and thrive in a team that gets things done, this is your chance to shine.
You’ll handle Trade Effluent applications, raise charges and consent fees, and be the friendly, confident voice supporting customers through calls, letters and enquiries.
What you’ll be doing as a Trade Effluent Technical Advisor
Completing and managing temporary case assessments.
Preparation of legal documentation and monthly internal reports.
Advising customers and retailers with queries.
Building relationships with retailers and customers to ensure excellent customer service.
Supporting the trade effluent team members with documentation and PPE requirements.
Interacting with other departments including Wholesale Market Services, Asset Planning and Operational Process Scientists.
Base location: Crossness Sewage Treatment Works, SE2 9AQ
Working hours: 36 hours per week, Monday to Friday, 9 am–5 pm. Part‑time arrangements can also be considered.
What you should bring to the role
Ability to work within a team environment is essential.
Ability to work to timescales and targets.
IT literate and fully adept in using MS Office programs.
A high level of attention to detail, a logical and analytical mind.
Ability to evaluate, interpret and effectively communicate written data and information from diverse sources.
Experience in customer‑facing roles and providing excellent customer service.
Excellent communication, relationship building and negotiating skills for liaising with external parties and across different levels of stakeholders.
Additional skills and experiences would be beneficial
Water Industry Experience.
Knowledge of Thames Water systems (e.g. TERMIS, Salesforce, SAP supply chain) is desirable.
Financial experience in revenue generation.
Regulatory experience.
Valid UK driver’s licence and access to a car for travel to work, as the site is in a remote location.
What’s in it for you?
Competitive annual salary between £28,000 and £32,000 per annum.
Annual leave – 24 days holiday per year, increasing to 28 with the length of service (plus
Trade Effluent Technical Advisor employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Effluent Technical Advisor
✨Tip Number 1
Get to know the company! Research Thames Water and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Trade Effluent Technical Advisor role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Thames Water family.
We think you need these skills to ace Trade Effluent Technical Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a difference in the water industry.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Trade Effluent Technical Advisor role. We love seeing candidates who take the time to connect their background with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Thames Water
✨Know Your Trade Effluent Basics
Before the interview, brush up on your knowledge of trade effluent and its importance. Understand the regulations and processes involved in managing non-domestic wastewater. This will show your enthusiasm for the role and your commitment to protecting the environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or built relationships with clients. This is crucial as the role involves interacting with customers and retailers.
✨Demonstrate Teamwork Abilities
Since this position requires working within a team, be ready to discuss your experiences collaborating with others. Highlight specific instances where you contributed to a team project or supported colleagues during challenging times.
✨Familiarise Yourself with Relevant Software
If you have experience with systems like TERMIS, Salesforce, or SAP, make sure to mention it. If not, take some time to learn the basics of these tools. Being IT literate and comfortable with software will give you an edge in the interview.