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- Tasks: Investigate trade effluent discharges and help businesses manage wastewater responsibly.
- Company: Thames Water, a diverse and inclusive employer making a real impact.
- Benefits: Competitive salary, generous holiday, pension scheme, and health benefits.
- Why this job: Make a difference every day while building strong relationships with customers.
- Qualifications: Confident communicator with customer-facing experience and a full UK driving licence.
- Other info: Unique role with opportunities for learning and career growth.
The predicted salary is between 28000 - 42000 £ per year.
As a Trade Effluent Investigation Technologist, you’ll be out meeting business customers, helping them manage their wastewater responsibly, and protecting both our network and the environment.
You’ll build relationships, address problems on site and step in when things go wrong — whether that’s creating action plans or gathering evidence for enforcement. It’s a hands-on role where every day is different and your work really matters.
What you’ll be doing as a Trade Effluent Investigation Technologist
- Visiting business customer sites to investigate trade effluent discharges and agree on action plans (driving licence essential).
- Encouraging customers to return to compliance — and if not, gathering evidence to support enforcement or prosecution.
- Working with our operations teams on pollution incidents, such as blockages or unusual substances entering treatment works.
- Occasionally raising trade effluent charges for non-compliance.
- Building strong working relationships with customers, colleagues, and legal teams.
- Preparing clear records and reports that stand up to scrutiny.
Base Location: Thames Valley/Home Counties & North/South London
What you should bring to the role
We know this is quite a unique role, so we don’t expect you to tick every box. If you’re motivated to learn, we would love to hear from you.
Essential:
- Confident communicator with experience in a customer-facing role.
- Full UK driving licence and access to a suitable vehicle.
- Good IT skills (MS Office) and strong attention to detail.
- Able to think logically, follow regulations, and keep accurate records.
Desirable:
- Understanding of wastewater or environmental processes.
- Regulatory background (e.g. auditing, enforcement, police).
- Knowledge of basic chemistry or lab work.
- Experience using Salesforce or similar CRM tools.
What’s in it for you?
Competitive salary £32,000 – £44,000 depending on experience
24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
Performance-related pay plan up to 10% of salary.
Generous Pension Scheme through AON.
Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
We are an equal opportunities employer and welcome applications from all sections of the community. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same.
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Trade Effluent Investigation Technologist employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Effluent Investigation Technologist
✨Tip Number 1
Get out there and network! Attend industry events or local meet-ups related to wastewater management. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Don’t underestimate the power of a good follow-up. After meeting someone, drop them a quick email to thank them for their time and express your interest in any potential roles. It keeps you on their radar!
✨Tip Number 3
Show off your skills in real-time! If you get the chance, volunteer for projects or initiatives in your community related to environmental protection. It’s a great way to gain experience and demonstrate your commitment.
✨Tip Number 4
Apply through our website! We’re always looking for passionate individuals like you. Make sure to highlight your customer-facing experience and any relevant skills in your application.
We think you need these skills to ace Trade Effluent Investigation Technologist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping businesses manage their wastewater and protecting the environment.
Tailor Your CV: Make sure your CV is tailored to the Trade Effluent Investigation Technologist role. Highlight any relevant experience, especially in customer-facing roles or environmental processes, so we can see how you fit into our team.
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and keep your points concise. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thames Water
✨Know Your Stuff
Make sure you brush up on wastewater management and environmental processes. Familiarise yourself with relevant regulations and compliance standards, as you'll need to demonstrate your understanding during the interview.
✨Show Off Your People Skills
Since this role involves building relationships with customers, practice how you communicate your ideas clearly and confidently. Think of examples from your past experiences where you've successfully resolved customer issues or built strong working relationships.
✨Be Ready for Real-Life Scenarios
Prepare for situational questions that might ask how you'd handle specific challenges on-site. Consider potential pollution incidents or compliance issues and think through your action plans, as this will showcase your problem-solving skills.
✨Get Tech-Savvy
Brush up on your IT skills, especially with MS Office and any CRM tools like Salesforce. Be ready to discuss how you've used technology in previous roles to keep accurate records or manage customer interactions effectively.