Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and support vulnerable customers with empathy.
- Company: Leading water company in Swindon focused on customer care.
- Benefits: Competitive salary, generous holidays, and a solid pension scheme.
- Why this job: Make a real difference by helping those in need while developing your skills.
- Qualifications: Strong communication skills, empathy, and problem-solving abilities.
- Other info: Join a supportive team dedicated to making a positive impact.
The predicted salary is between 26995 - 26995 £ per year.
A leading water company in Swindon is seeking a Collections Support Agent to provide outstanding customer service. This role supports vulnerable customers while ensuring fair solutions are offered.
Candidates should have excellent communication skills, empathy, and problem-solving abilities.
The position offers a competitive salary starting at £26,995 per year along with various benefits including holidays and a generous pension scheme.
Collections Support Specialist — Empathy in Action in Swindon employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Support Specialist — Empathy in Action in Swindon
✨Tip Number 1
Make sure to research the company and its values before your interview. Understanding their commitment to customer service and empathy will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice your communication skills! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and show off your problem-solving abilities.
✨Tip Number 3
Showcase your empathy during the interview. Share personal experiences where you’ve helped someone in a tough situation. This will demonstrate that you can connect with vulnerable customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals like you to join our team.
We think you need these skills to ace Collections Support Specialist — Empathy in Action in Swindon
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. Share examples of how you've supported vulnerable individuals in the past, as this is key for the Collections Support Specialist role.
Communicate Clearly: We want to see your excellent communication skills shine through in your written application. Keep your language clear and concise, and avoid jargon. Remember, it's all about making a connection!
Problem-Solving Examples: Don’t forget to include specific examples of your problem-solving abilities. We love seeing how you’ve tackled challenges before, especially in customer service scenarios. It shows us you can think on your feet!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thames Water
✨Show Your Empathy
In this role, empathy is key. Be prepared to share examples from your past experiences where you successfully supported vulnerable customers. Highlight how you listened to their concerns and provided tailored solutions.
✨Communicate Clearly
Excellent communication skills are a must. Practice articulating your thoughts clearly and concisely. You might want to rehearse common interview questions with a friend to ensure you can express yourself effectively under pressure.
✨Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Brush up on your problem-solving skills by thinking through potential challenges you might encounter in this role and how you would address them. This will show your proactive approach.
✨Know the Company
Do your homework on the water company. Understand their values, mission, and the specific challenges they face in customer service. This knowledge will help you tailor your answers and demonstrate your genuine interest in the position.
