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- Tasks: Manage customer claims, investigate issues, and support clients through the claims process.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, 24 days holiday, generous pension scheme, and health benefits.
- Other info: Flexible working arrangements and full training provided for success.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Customer-facing experience and strong problem-solving skills are essential.
The predicted salary is between 26000 - 32500 £ per year.
This role is a great opportunity for someone who enjoys investigating problems, supporting customers, and working towards fair and balanced outcomes. As a Claims Advisor, you'll play an important part in helping customers through the claims process while working closely with different teams across the business.
What you'll be doing as a Claims Advisor:
- Managing customer claims from start to finish, including both phone and written communication.
- Investigating claims by reviewing internal systems and gathering supporting evidence.
- Determining liability and clearly explaining outcomes to customers.
- Keeping accurate and detailed records using internal systems and CRM tools.
- Working closely with Legal, Insurance and Operational teams to reach the right outcome.
- Handling inbound and outbound calls and supporting customers throughout their journey.
Base location: hybrid format in Reading RG2 6AD or Swindon SN1, with 2 working days from the office.
Working hours: Monday to Friday with alternating shifts of 08:00-16:00 and 09:00-17:00.
What you should bring to the role:
- Background in a customer-facing role would be essential, along with investigation skills.
- Strong problem-solving skills, with the ability to manage multiple cases effectively.
- Confident and professional communication, both written and over the phone, including explaining difficult decisions clearly.
- Comfortable engaging with a range of stakeholders and handling differing viewpoints.
- IT literate, including MS Office and CRM systems.
- Experience in claims or complaints handling, property damage claims, water operations, or systems such as WFM, CRM, C4C would be beneficial.
What's in it for you:
- You’ll be joining a small, friendly and supportive team where no two days are the same.
- This role offers a great mix of customer interaction, investigation, and collaboration across the business, with full training provided to help you succeed.
- This role will be paid from £26,000 to £32,500 per annum, depending on skills and experience.
- 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
- Performance-related pay plan directly linked to company performance measures and targets.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Claims Advisor - Reading, Berkshire in Sonning Common employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor - Reading, Berkshire in Sonning Common
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their values and mission, and think about how your skills as a Claims Advisor can help them achieve their goals.
✨Tip Number 2
Practice your communication skills! As a Claims Advisor, you'll need to explain complex information clearly. Try role-playing with a friend or family member to get comfortable with discussing claims and outcomes.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples from your past experiences where you successfully managed customer claims or resolved issues. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to track your progress in the hiring process.
We think you need these skills to ace Claims Advisor - Reading, Berkshire in Sonning Common
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Advisor role. Highlight your customer-facing experience and investigation skills, as these are key to what we’re looking for!
Showcase Your Communication Skills: Since this role involves a lot of written communication, ensure your application reflects your ability to explain complex ideas clearly. Use professional language but keep it friendly – we want to see your personality shine through!
Be Detail-Oriented: Pay attention to the details in your application. Just like in claims management, accuracy is crucial. Double-check for any typos or errors before hitting send – it shows you care about the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Thames Water
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of the claims process. Understand common types of claims and the typical challenges faced. This will help you demonstrate your problem-solving skills and show that you're ready to tackle customer issues head-on.
✨Practice Clear Communication
Since you'll be explaining complex outcomes to customers, practice articulating your thoughts clearly. Consider role-playing with a friend or family member to simulate the interview environment. This will help you feel more confident when discussing difficult decisions.
✨Familiarise Yourself with CRM Tools
As a Claims Advisor, you'll be using internal systems and CRM tools regularly. If you have experience with specific software, mention it during the interview. If not, take some time to learn about common CRM functionalities to show your IT literacy and willingness to adapt.
✨Showcase Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you've worked effectively with different teams in the past. Share examples of how you’ve engaged with stakeholders and handled differing viewpoints to highlight your ability to work well in a team setting.