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- Tasks: Lead teams to drive continuous improvement in our Operations Service contact centre.
- Company: Join a forward-thinking company focused on customer and environmental support.
- Benefits: Earn up to £75,000, enjoy 26 days holiday, and a generous pension scheme.
- Other info: Access to health and wellbeing benefits, plus opportunities for career growth.
- Why this job: Make a real difference by implementing sustainable improvements for customers and the environment.
- Qualifications: Experience in service improvement, strong presentation skills, and analytical abilities.
The predicted salary is between 75000 - 75000 £ per year.
As Service Improvement Manager, you will lead and manage teams to deliver continuous improvement initiatives for our Operations Service contact centre (OSCC). You will oversee the delivery of sustainable improvements that support our customers and the environment, collaborating across departments to embed changes and ensure they are effective.
Location able to produce clear, high‑quality presentations. Experienced in baseline measurement, benefits tracking, and impact analysis.
Benefits- Competitive salary up to £75,000 per annum.
- Annual leave: 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
- Car allowance of £5,800 pa.
- Performance‑related pay plan linked to company performance measures and targets.
- Generous pension scheme through AON.
- Private medical health care.
- Access to a range of benefits for health, wellbeing, and finances – annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.
Service Improvement Manager employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your experience in service improvement. We recommend using the STAR method to structure your answers – it helps you highlight your achievements clearly.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Improvement Manager role. We make it easy for you to showcase your skills and experience directly to our hiring team!
We think you need these skills to ace Service Improvement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Improvement Manager role. Highlight your experience in leading teams and delivering continuous improvement initiatives, as this will show us you’re a perfect fit for the job.
Showcase Your Skills: We want to see your ability to produce clear, high-quality presentations. Include examples of past work where you've successfully communicated complex ideas, as this is key for the role.
Quantify Your Achievements: When discussing your previous roles, use numbers to back up your claims. Talk about baseline measurements, benefits tracking, and impact analysis you've conducted, as this will demonstrate your analytical skills and effectiveness.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Thames Water
✨Know Your Stuff
Make sure you understand the role of a Service Improvement Manager inside out. Brush up on continuous improvement methodologies and be ready to discuss how you've implemented them in the past. This shows you're not just familiar with the theory but have practical experience too.
✨Showcase Your Presentation Skills
Since the job requires producing clear, high-quality presentations, prepare a mini-presentation about a successful project you've led. This will demonstrate your ability to communicate effectively and engage your audience, which is crucial for this role.
✨Quantify Your Achievements
Be ready to talk about baseline measurements, benefits tracking, and impact analysis. Use specific examples from your previous roles where you can quantify the improvements you made. Numbers speak volumes and show that you can deliver results.
✨Collaborate and Connect
This role involves working across departments, so highlight your teamwork skills. Prepare examples of how you've successfully collaborated with different teams to implement changes. This will show that you can build relationships and drive improvements effectively.