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- Tasks: Lead a high-performing team to ensure smooth processing of requisitions and invoices.
- Company: Join a dynamic company focused on operational excellence and continuous improvement.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: This is a 12-18 month fixed-term contract covering maternity leave.
- Why this job: Make a real impact by driving performance and building strong stakeholder relationships.
- Qualifications: Leadership skills and experience in managing teams and processes.
The predicted salary is between 40000 - 50000 £ per year.
As Service Delivery Team Leader, you’ll be a key member of the P2P Management team, leading and developing a high-performing Service Delivery function. You’ll be responsible for ensuring the timely, accurate, and compliant processing of requisitions, purchase orders, and invoices, while driving performance and maintaining high standards across all activities. This role is central to delivering operational excellence—ensuring processes are followed, business expectations are met, and continuous improvement is embedded across the team.
What you’ll be doing as a Service Delivery Team Leader:
- Lead, manage and support the Service Delivery Team to achieve KPIs, SLAs and regulatory requirements
- Provide strong day-to-day leadership, driving accountability, clear decision-making and team engagement
- Manage performance to ensure delivery against individual and team targets
- Motivate, coach and develop team members to build capability and self-sufficiency
- Improve processing times and reduce internal and external query volumes
- Build and maintain strong relationships with internal and external stakeholders
- Identify root causes of P2P issues and deliver effective corrective and preventative actions
- Provide proactive support to resolve queries and ensure smooth transaction processing
- Lead or contribute to ad-hoc projects requiring P2P expertise
- Drive continuous improvement initiatives using data and analysis to add measurable value
- Ensure compliance with policies, procedures, controls and regulatory requirements, managing risk effectively
- Facilitate effective communication, meetings and workshops, including engagement with customers and suppliers
Base location – Hybrid – Clear Water Court Reading. This is a 12 – 18 months Fixed Term Contract (Maternity Leave cover).
Service Delivery Team Leader employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase how you can lead and develop a high-performing team that meets KPIs and SLAs.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated and coached teams in the past. Highlight your experience in driving accountability and decision-making, as these are key to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Delivery Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Team Leader role. Highlight your leadership experience and any achievements related to KPIs and SLAs, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service delivery and how your background makes you the perfect fit. Don’t forget to mention specific examples of how you've driven performance and improved processes in previous roles.
Showcase Your Problem-Solving Skills: In your application, be sure to include examples of how you've identified root causes of issues and implemented effective solutions. We love candidates who can demonstrate their analytical skills and commitment to continuous improvement!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Thames Water
✨Know Your KPIs and SLAs
Before the interview, make sure you understand the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions, as this will show your potential employer that you’re results-driven and familiar with the expectations.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved performance. This will demonstrate your capability to provide strong day-to-day leadership, which is crucial for the Service Delivery Team Leader role.
✨Emphasise Continuous Improvement
Be ready to talk about how you've driven continuous improvement initiatives in your previous roles. Use data and analysis to back up your claims, and share any measurable outcomes from your efforts. This will highlight your proactive approach to enhancing processes and delivering operational excellence.
✨Build Relationships
Discuss your experience in building and maintaining relationships with stakeholders. Prepare to give examples of how you've effectively communicated with both internal teams and external partners. This will show that you understand the importance of collaboration in achieving business goals.