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- Tasks: Own and enhance processes for onboarding customers and managing external provider relationships.
- Company: Thames Water, a leader in the rapidly growing NAV market.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Why this job: Be a key player in shaping customer experiences and driving process improvements.
- Qualifications: Experience in relationship management and process improvement is essential.
- Other info: Join a dynamic team at an exciting time of growth and innovation.
The predicted salary is between 36000 - 45000 £ per year.
We're looking for a proactive and collaborative NAV Process Manager to own and enhance the way we work with external providers and onboard new customers across Thames Water. This opportunity comes at an exciting time. Although the NAV market has been established for more than 10 years, it has experienced exponential growth over the past two years and is expected to continue expanding rapidly. This growth brings new complexity, greater customer expectations, and an increased need for robust, well-governed processes — making this a pivotal and highly impactful role.
You'll be the main point of contact for these customers and partners, championing great customer outcomes while ensuring robust, compliant and efficient end-to-end processes.
What you’ll be doing as a NAV Process Manager:
- This role blends relationship management, process ownership, and continuous improvement.
- You’ll work closely with colleagues across Retail, Wholesale Market Services, Income and Customer Services to identify opportunities for automation, streamline onboarding, reduce errors, and strengthen controls helping to shape better experiences for customers and a more efficient operation.
- Own and manage relationships with external providers, including oversight of Data Sharing Agreements and monitoring adherence to agreed standards and obligations.
- Act as a customer advocate, representing customer needs across Thames Water and driving improvements that enhance experience, accuracy and outcomes.
- Define, maintain and govern end-to-end process frameworks, ensuring alignment with internal policies, regulatory requirements and audit standards.
- Identify inefficiencies and bottlenecks, using data and insight to deliver continuous improvements and automation opportunities.
- Partner with cross-functional teams to enable smooth onboarding, accurate.
Nav Process Manager in Royal Wootton Bassett employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nav Process Manager in Royal Wootton Bassett
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the NAV Process Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job description. Highlight your skills in relationship management and process improvement to show you’re the right person for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Nav Process Manager in Royal Wootton Bassett
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NAV Process Manager role. Highlight your experience in relationship management and process improvement, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to enhancing customer experiences. Be sure to mention any relevant achievements that demonstrate your proactive approach.
Showcase Your Collaborative Spirit: Since this role involves working closely with various teams, make sure to highlight your collaborative skills. Share examples of how you've successfully partnered with others to drive improvements or streamline processes in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Thames Water
✨Know Your NAV Inside Out
Make sure you understand the nuances of the NAV market and how it has evolved over the years. Brush up on recent trends, challenges, and opportunities in the sector. This will not only show your enthusiasm but also demonstrate your proactive approach to staying informed.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your experience in managing relationships with external providers. Think about specific situations where you successfully navigated challenges or improved customer outcomes. This will help illustrate your capability as a customer advocate.
✨Emphasise Process Improvement Experience
Be ready to discuss your past experiences with process ownership and continuous improvement. Bring concrete examples of how you've identified inefficiencies and implemented solutions. This will showcase your ability to enhance operational efficiency, which is crucial for this role.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the company's current processes, challenges they face, or their vision for the future of the NAV market. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
