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- Tasks: Supervise field teams, ensuring high-quality delivery of Customer Side Leakage services.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, generous holiday, pension scheme, and health perks.
- Why this job: Make a real difference in customer experience while protecting our water network.
- Qualifications: Experience in CSL operations and strong problem-solving skills required.
- Other info: Flexible working arrangements and meaningful career opportunities await you.
The predicted salary is between 46000 - 64400 ÂŁ per year.
Thames Water is looking for a proactive, quality‑driven CSL Assurance Supervisor to play a key role in delivering an exceptional Customer Side Leakage (CSL) service. If you’re motivated by problem‑solving, field supervision, and making a real difference to customer experience, this is an opportunity to shape how we protect our network and support our communities.
What you’ll be doing as the CSL Assurance Supervisor:
- You’ll be the vital link between our service delivery teams across London and the Thames Valley, field repair partners, and our customers, ensuring all planned and reactive work is completed safely, efficiently, and to the highest standards.
- Every day will bring variety as you support field teams on the ground, drive quality, and keep customers informed and reassured.
Key Responsibilities:
- Large Leaks / High‑Profile Jobs: Attend sites to support repair gangs and ensure effective delivery. Provide hands‑on supervision and technical guidance for complex or high‑visibility leaks. Maintain live contact with repair partners to monitor progress in real time. Attend customer site visits, helping to build trust and keep communication clear. Proactively remove blockers to keep repairs moving smoothly.
- Planned Work Management: Review upcoming planned works and guide decisions on scheduling and prioritisation. Help clear blockers such as permits, access challenges, customer availability, or materials. Carry out site visits for complex repairs to assess methods and agree best‑fit solutions. Work closely with the Service Delivery Team to track performance and ensure timely delivery.
- Audits & Compliance: Complete a minimum of four high‑quality site audits each month. Ensure every audit covers essential H&S, water quality, and workmanship standards. Identify and resolve non‑compliance issues quickly, escalating where needed. Support ongoing reporting to highlight trends and drive continuous improvement.
- Abort & Attrition Performance: Help monitor abort and attrition levels across repair partners. Assist in live situations where abort risks appear, escalating as appropriate. Share insights and data with partners to reduce avoidable aborts. Improve outcomes through proactive planning and consistent on‑site presence.
Key Deliverables:
- Minimum of four compliant site audits per month, with full evidence.
- Active, consistent engagement with repair teams and customers.
- Ongoing compliance with H&S, water quality, and workmanship expectations.
- Reduction in abort and attrition rates through effective supervision and planning.
What you should bring to the role:
- Demonstrable experience working within a CSL operation is essential, including hands‑on operational understanding of how CSL repairs are delivered in the field, and the practical problem‑solving required to complete jobs where access, customer or technical challenges arise.
- Experience in a supervisory or field‑based role within the water industry.
- Strong understanding of leakage repair, reinstatement, and network operations.
- Excellent working knowledge of H&S, NRSWA, and water hygiene standards.
- Confident communicator able to liaise with customers, repair partners, and internal teams, with the ability to assess issues on site and make sound, quick decisions.
- Competent IT skills for reporting and updating systems accurately.
Location: Hybrid - Field Based - Base Location Maple Lodge - Rickmansworth - WD3 9SQ
Hours: 36 hours per week
What’s in it for you?
- A competitive salary starting of ÂŁ46,000 per annum.
- 26 days holiday per year, increasing to 30 days with the length of service (plus bank holidays).
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
CSL Assurance Supervisor - Rickmansworth, Hertfordshire employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSL Assurance Supervisor - Rickmansworth, Hertfordshire
✨Tip Number 1
Get to know the company inside out! Research Thames Water's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to CSL operations and field supervision. Think about specific examples from your past experiences that demonstrate your problem-solving skills and ability to handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace CSL Assurance Supervisor - Rickmansworth, Hertfordshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CSL Assurance Supervisor role. Highlight your relevant experience in CSL operations and field supervision, showing us how you can make a real difference in customer service.
Showcase Problem-Solving Skills: We love candidates who can think on their feet! Use examples from your past roles to demonstrate how you've tackled challenges in the field, especially when it comes to leakage repairs and customer interactions.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that align with the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thames Water
✨Know Your Stuff
Make sure you brush up on your knowledge of Customer Side Leakage operations. Understand the technical aspects of CSL repairs and be ready to discuss your hands-on experience in the field. This will show that you're not just familiar with the theory but can also apply it practically.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those related to field supervision or customer interactions. Be specific about the issues you faced, the actions you took, and the outcomes. This will demonstrate your proactive approach and ability to think on your feet.
✨Communicate Clearly
As a CSL Assurance Supervisor, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication skills, ensuring you can convey complex information simply and effectively.
✨Understand the Company Culture
Research Thames Water's values and mission. Be prepared to discuss how your personal values align with theirs. Showing that you understand their commitment to sustainability and community support will help you stand out as a candidate who is genuinely interested in contributing to their goals.
