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- Tasks: Supervise field teams, ensuring efficient and high-quality delivery of Customer Side Leakage services.
- Company: Join Thames Water, a leader in water management with a commitment to community support.
- Benefits: Competitive salary, 26 days holiday, hybrid working, and opportunities for career growth.
- Why this job: Make a real difference in customer experience while solving complex problems in the field.
- Qualifications: Experience in CSL operations and strong communication skills are essential.
- Other info: Dynamic role with a focus on quality assurance and continuous improvement.
The predicted salary is between 46000 - 64400 ÂŁ per year.
Thames Water is looking for a proactive, quality‑driven CSL Assurance Supervisor to play a key role in delivering an exceptional Customer Side Leakage (CSL) service. If you’re motivated by problem‑solving, field supervision, and making a real difference to customer experience, this is an opportunity to shape how we protect our network and support our communities.
What you’ll be doing as the CSL Assurance Supervisor:
- You’ll be the vital link between our service delivery teams across London and the Thames Valley, field repair partners, and our customers, ensuring all planned and reactive work is completed safely, efficiently, and to the highest standards.
- Every day will bring variety as you support field teams on the ground, drive quality, and keep customers informed and reassured.
Key Responsibilities:
- Large Leaks / High ‑Profile Jobs: Attend sites to support repair gangs and ensure effective delivery. Provide hands‑on supervision and technical guidance for complex or high‑visibility leaks. Maintain live contact with repair partners to monitor progress in real time. Attend customer site visits, helping to build trust and keep communication clear. Proactively remove blockers to keep repairs moving smoothly.
- Planned Work Management: Review upcoming planned works and guide decisions on scheduling and prioritisation. Help clear blockers such as permits, access challenges, customer availability, or materials. Carry out site visits for complex repairs to assess methods and agree best‑fit solutions. Work closely with the Service Delivery Team to track performance and ensure timely delivery.
- Audits & Compliance: Complete a minimum of four high‑quality site audits each month. Ensure every audit covers essential H&S, water quality, and workmanship standards. Identify and resolve non‑compliance issues quickly, escalating where needed. Support ongoing reporting to highlight trends and drive continuous improvement.
- Abort & Attrition Performance: Help monitor abort and attrition levels across repair partners. Assist in live situations where abort risks appear, escalating as appropriate. Share insights and data with partners to reduce avoidable aborts. Improve outcomes through proactive planning and consistent on‑site presence.
Key Deliverables:
- Minimum of four compliant site audits per month, with full evidence.
- Active, consistent engagement with repair teams and customers.
- Ongoing compliance with H&S, water quality, and workmanship expectations.
- Reduction in abort and attrition rates through effective supervision and planning.
What you should bring to the role:
- Demonstrable experience working within a CSL operation is essential, including hands‑on operational understanding of how CSL repairs are delivered in the field, and the practical problem‑solving required to complete jobs where access, customer or technical challenges arise.
- Experience in a supervisory or field‑based role within the water industry.
- Strong understanding of leakage repair, reinstatement, and network operations.
- Excellent working knowledge of H&S, NRSWA, and water hygiene standards.
- Confident communicator able to liaise with customers, repair partners, and internal teams, with the ability to assess issues on site and make sound, quick decisions.
- Competent IT skills for reporting and updating systems accurately.
Location: Hybrid - Field Based - Base Location Maple Lodge - Rickmansworth - WD3 9SQ
Hours: 36 hours per week
What’s in it for you?
- A competitive salary starting of ÂŁ46,000 per annum.
- 26 days holiday per year, increasing to 30 days with the length of service.
CSL Assurance Supervisor in Rickmansworth employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSL Assurance Supervisor in Rickmansworth
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even local meet-ups. Chatting with people in the field can lead to opportunities you won’t find on job boards.
✨Tip Number 2
Don’t just apply; engage! When you submit your application through our website, follow up with a friendly email. Show your enthusiasm and ask about the next steps – it’ll make you stand out!
✨Tip Number 3
Prepare for interviews by practising common questions related to CSL operations. Think about your past experiences and how they relate to the role. Confidence is key, so rehearse until you feel ready!
✨Tip Number 4
Showcase your problem-solving skills! During interviews, share specific examples of challenges you’ve faced in the field and how you tackled them. This will highlight your hands-on experience and proactive approach.
We think you need these skills to ace CSL Assurance Supervisor in Rickmansworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CSL Assurance Supervisor role. Highlight your experience in field supervision and problem-solving, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can make a difference in customer experience. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to leakage repair and compliance. We’re keen to see how you've tackled challenges in the past, especially in the water industry. Make those experiences pop!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Thames Water
✨Know Your Stuff
Make sure you brush up on your knowledge of Customer Side Leakage operations. Understand the technical aspects of CSL repairs and be ready to discuss how you've tackled challenges in the field. This will show that you're not just familiar with the role, but that you can bring real-world experience to the table.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles, especially in supervisory or field-based positions. Think about specific situations where you had to make quick decisions or remove blockers to keep projects moving. This will demonstrate your proactive approach and ability to think on your feet.
✨Communicate Clearly
As a CSL Assurance Supervisor, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and confidently. You might even want to role-play potential scenarios with a friend to get comfortable with communicating complex information in an easy-to-understand way.
✨Be Ready for Site Audits
Since audits are a key part of the role, be prepared to discuss your experience with compliance and quality standards. Familiarise yourself with H&S, water quality, and workmanship expectations. Bring examples of past audits you've conducted and how you addressed any non-compliance issues.
