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- Tasks: Support Planning & Scheduling teams by managing employee availability and scheduling records.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, generous pension scheme, and health benefits for you and your family.
- Other info: Flexible working arrangements and meaningful career opportunities await you.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Experience in fast-paced admin or customer service roles; attention to detail is key.
The predicted salary is between 15000 - 15000 £ per year.
This is a busy and varied administration role supporting our Planning & Scheduling teams, helping to keep field operations running smoothly across Thames Water. You’ll play an important part in maintaining accurate scheduling records, supporting field teams and managers, and making sure technician availability is correctly reflected in our systems.
Please note this is a fixed-term contract for 6 months.
What you’ll be doing as a Resource Administrator:
- Managing and updating employee availability, attendance and shift records
- Processing requests received by email, phone and internal system
- Supporting shift swaps, standby updates and non-availability requests
- Monitoring and maintaining appointment slot availability across multiple regions
- Making reactive scheduling adjustments based on workload forecasts
- Communicating with field teams and managers to support daily operations
- Escalating issues where needed to minimise operational impact
- Supporting continuous improvement and working collaboratively with wider teams
- Using systems including SAP, Salesforce, Click and Microsoft Office
Base location: Kemble Court, Reading - hybrid
Working hours: 21.6 hours per week. In this role, you will be working 3 working days a week, 8 am to 4 pm, with one day a week from the office.
What you should bring to the role:
- Experience working in a fast-paced administrative or customer service environment
- Good attention to detail and ability to work accurately under pressure
- Ability to manage priorities and take ownership of your workload
- Experience within Planning & Scheduling, SAP, Click, or the Water/Wastewater industry would be beneficial, but is not essential.
What’s in it for you?
- Competitive salary up to £15,000 per annum, depending on skills and experience.
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Resource Administrator in Reading employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Administrator in Reading
✨Tip Number 1
Get to know the company! Research Thames Water and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to resource administration. Think about how your past experiences align with the responsibilities listed in the job description, especially around scheduling and communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Thames Water family and ready to make a difference.
We think you need these skills to ace Resource Administrator in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resource Administrator role. Highlight your experience in fast-paced admin environments and any relevant skills that match the job description. We want to see how you can contribute to our Planning & Scheduling teams!
Show Off Your Attention to Detail: In this role, accuracy is key! Use your application to demonstrate your attention to detail. Whether it’s through examples of past work or how you manage records, we want to know you can keep things running smoothly.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be supporting field teams and managers. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Thames Water
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Resource Administrator role. Familiarise yourself with the key responsibilities like managing employee availability and supporting scheduling teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for detail, prepare examples from your past experiences where you've successfully managed records or handled scheduling tasks. Highlight how your attention to detail has positively impacted your previous work environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing conflicting schedules or responding to urgent requests. Think of relevant scenarios from your experience and be ready to discuss how you approached them and what the outcomes were.
✨Demonstrate Your Communication Skills
As a Resource Administrator, you'll need to communicate effectively with field teams and managers. Be prepared to discuss how you've successfully collaborated with others in the past. Practising clear and concise communication during the interview will also leave a positive impression.