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- Tasks: Support IT operations, manage equipment, and provide customer service.
- Company: Join the UK's largest water and wastewater provider.
- Benefits: Earn £22,500, enjoy 24 days holiday, and access health perks.
- Why this job: Kick-start your IT career with hands-on experience and a Level 3 qualification.
- Qualifications: GCSE Maths and English, plus computer knowledge and good communication skills.
- Other info: Flexible working, diverse environment, and opportunities for growth.
The predicted salary is between 18750 - 22500 £ per year.
Contract: Permanent
Salary: Starting salary of £22,500 per annum
Ready to kick-start your future career in IT? Join us as an IT Hub Desk Apprentice and you’ll gain hands-on experience supporting the UK’s largest water and wastewater provider, work with expert IT Engineers, and earn a Level 3 Information Communications Technician qualification to launch your IT career.
What you’ll be doing as an IT Hub Desk Apprentice:
- IT Stock Management: Organise, track, and support ordering of IT equipment.
- Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes.
- 2nd Line Support: Resolve hardware, software, and peripheral issues; diagnose and escalate when needed.
- Customer Experience: Act as a friendly point of contact and identify service improvements.
- Learning & Development: Train, shadow IT Hub Engineers, test new features, and begin learning automation tools.
Where you’ll work:
- Location: Base location – Either Clearwater Court Reading, Kemble Court Reading or Swindon
- Hours: 36-hour week over four working days plus one training day
- Start date: September 2026
Training and qualification:
- You’ll train with Firebrand Training, combining online learning with residential block release at their Wyboston Lakes training centre, with accommodation provided.
- Qualification achieved: Level 3 Information Communications Technician Standard
- Duration: Permanent contract with an 18-24 month structured programme
What you should bring to the role:
- GCSE Maths and English (grade 9-4 / A-C)
- Computer knowledge gained through education or personal experience
- Good communication and time management skills
- Works well within a team as well as independently
What’s in it for you?
- Excellent salary: £22,500 annum
- Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
- Performance-related pay plan directly linked to company performance measures and targets
- Generous Pension Scheme through AON
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
Working at Thames Water:
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.
Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.
Why choose us? We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
IT Hub Desk L3 Apprentice - Reading, Berkshire employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Hub Desk L3 Apprentice - Reading, Berkshire
✨Tip Number 1
Get to know the company! Research Thames Water and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As an IT Hub Desk Apprentice, you'll be the friendly point of contact for customers. Role-play common scenarios with friends or family to build your confidence in handling customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Thames Water family. Get your application in early to avoid missing out!
We think you need these skills to ace IT Hub Desk L3 Apprentice - Reading, Berkshire
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for IT! Share any personal projects or experiences that highlight your interest in technology and problem-solving. We love seeing candidates who are genuinely excited about starting their career in this field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the IT Hub Desk Apprentice role. Highlight relevant skills like customer service, teamwork, and any technical knowledge you have. This shows us that you’ve done your homework and are serious about joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible and avoid jargon unless it’s relevant. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Thames Water
✨Know Your Tech Basics
Brush up on your computer knowledge and IT concepts. Be ready to discuss hardware, software, and peripheral issues, as well as any personal experiences you've had with tech support. This will show that you're not just a candidate but someone who genuinely understands the field.
✨Show Off Your Communication Skills
As an IT Hub Desk Apprentice, you'll be the friendly point of contact for customers. Practice explaining technical issues in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for customer experience.
✨Demonstrate Team Spirit
Highlight your ability to work both independently and as part of a team. Share examples from your past where you collaborated with others or took the initiative on a project. This will resonate well with the company's values of teamwork and community.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the apprenticeship and the company. Ask about the training process, opportunities for growth, or how the team handles challenges. This shows your enthusiasm and genuine interest in the role and the company.
