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- Tasks: Enhance customer service and coach staff at the Developer Services Helpdesk.
- Company: Leading water utility company in the UK with a focus on customer experience.
- Benefits: Competitive salary from £28,000, generous holiday allowance, and pension scheme.
- Why this job: Join a team dedicated to improving customer experiences and making a difference.
- Qualifications: Excellent communication and analytical skills, with a passion for continuous improvement.
- Other info: Hybrid role offering a dynamic work environment and growth opportunities.
The predicted salary is between 28000 - 39200 £ per year.
A leading water utility company in the UK is seeking a Specialist Agent to enhance customer service at their Developer Services Helpdesk. This hybrid role involves providing support to colleagues, coaching staff, and ensuring high-quality customer experiences.
Candidates should have excellent communication and analytical skills, with a passion for continuous improvement.
The position offers a competitive salary starting from £28,000 and benefits including a generous holiday allowance and a pension scheme.
Hybrid Customer Experience Specialist & Process Coach in Reading employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Specialist & Process Coach in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and coaching. We should also think of examples that showcase our analytical skills and passion for improvement.
✨Tip Number 3
Showcase our communication skills during the interview. Remember, it’s not just about what we say, but how we say it. Be clear, confident, and engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Hybrid Customer Experience Specialist & Process Coach in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and coaching. We want to see how your skills align with the role of a Hybrid Customer Experience Specialist, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for enhancing customer experiences and continuous improvement. We love seeing candidates who can communicate their enthusiasm and fit for the role.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Thames Water
✨Know the Company Inside Out
Before your interview, make sure you research the water utility company thoroughly. Understand their values, mission, and recent developments in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or coached colleagues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Continuous Improvement
Since the role involves enhancing customer service, be ready to discuss how you've contributed to process improvements in previous positions. Share specific instances where your analytical skills led to better outcomes for customers or your team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to customer service and how they support their staff. This shows that you're not just interested in the job, but also in how you can contribute to their success.
