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- Tasks: Lead the Digital Management strategy and drive continuous improvement across digital capabilities.
- Company: Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, generous annual leave, car allowance, and private medical care.
- Why this job: Make a real impact on digital transformation while supporting millions of customers.
- Qualifications: Experience in project management and leading cross-functional teams.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
The predicted salary is between 72000 - 108000 £ per year.
The Head of Delivery Excellence role is a leadership role within Digital Management responsible for overseeing and implementing the successful execution of the Digital Management strategy to support driving the Digital Transformation. The multiple improvement projects will support embedding the fundamentals and delivering improvements across all Digital areas. Specifically, you will lead on development and delivery of the Digital Management Strategy, a transformation programme that will reshape the Digital organisation at Thames. You will develop a plan for implementing all initiatives within the strategy.
What you’ll be doing:
- Develop & Implement the Digital Management strategy with alignment to the strategic goals of Digital and the company.
- Enhance the maturity across the relevant digital capabilities by fostering a culture of excellence, accountability, and continuous improvement.
- Set up and drive continuous improvement across all of Digital.
- Define & Deliver Digital Management Improvement Initiatives.
- Identify all the areas that require change/improvement working alongside the Head of PMO and Head of P & PM to own and implement the changes across Digital Transformation teams.
- Develop strategic plans which contribute to the development of functional strategy.
- Define & Establish key performance indicators (KPIs) to measure project performance and team productivity.
- Develop and maintain a performance dashboard with key delivery KPIs.
Base location: Hybrid – Clear Water Court Reading
Working pattern: 36 hours
What you should bring to the role:
- Project & Programme Management Experience.
- Landing change in teams (people, process, technology).
- Experience of leading continuous improvement using lean/agile ways of working.
- Proven experience in leading and developing high-performing, cross-functional transformation across disparate teams.
- Demonstrated ability to build and manage strong relationships with internal customers & teams, senior leadership, external clients, and third-party vendors.
- At least one PM discipline – e.g. Prince 2 - Waterfall or Agile Methodologies.
What’s in it for you?
- Competitive salary up to £90,000 per annum depending on experience.
- Annual Leave – 26 days holiday per year increasing to 30 with length of service (plus bank holidays).
- Car Allowance – £5800.
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Private Medical Health Care.
- Access to extensive benefits to support your health, wellbeing, and finances, such as annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers, and life assurance.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
Head of Delivery Excellence in Reading employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Delivery Excellence in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their Digital Management strategy and think about how your experience aligns with their goals. We want you to walk in feeling confident and ready to showcase how you can drive excellence in delivery!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and get comfortable discussing your project management experience. We believe that the more you practice, the more natural it will feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to remind them of your conversation and keep you top of mind.
We think you need these skills to ace Head of Delivery Excellence in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in project and programme management. We want to see how your skills align with our Digital Management strategy and the role of Head of Delivery Excellence.
Showcase Your Leadership Skills: In your application, emphasise your experience in leading high-performing teams and driving continuous improvement. We’re looking for someone who can foster a culture of excellence, so share examples that demonstrate your leadership style.
Be Specific About Achievements: When detailing your past roles, focus on specific achievements and the impact you made. Use metrics where possible to illustrate your success in delivering improvement initiatives and managing change effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Thames Water
✨Know the Digital Management Strategy Inside Out
Before your interview, make sure you thoroughly understand the Digital Management strategy and how it aligns with the company's goals. Be prepared to discuss how your experience in project and programme management can contribute to its successful execution.
✨Showcase Your Continuous Improvement Experience
Highlight specific examples from your past roles where you've successfully led continuous improvement initiatives. Use lean or agile methodologies to demonstrate your ability to foster a culture of excellence and accountability within teams.
✨Prepare for Relationship Building Questions
Expect questions about how you've built and managed relationships with various stakeholders. Think of examples that showcase your ability to collaborate with internal teams, senior leadership, and external clients, as this is crucial for the Head of Delivery Excellence role.
✨Define Your KPIs and Performance Metrics
Be ready to discuss how you would define and establish key performance indicators (KPIs) for measuring project performance and team productivity. This shows your strategic thinking and understanding of what drives success in digital transformation.
