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- Tasks: Troubleshoot tech issues and support AV, booking systems, and print services.
- Company: Join Thames Water, the UK's largest water and wastewater provider.
- Benefits: Earn £22,500, enjoy 24 days holiday, and receive training with Firebrand.
- Why this job: Kick-start your IT career while making a real difference in digital collaboration.
- Qualifications: GCSE Maths and English, plus relevant digital qualifications or UCAS points.
- Other info: Permanent role with excellent career growth and training opportunities.
The predicted salary is between 8000 - 10500 £ per month.
Start your Network Engineer career with Thames Water. Kick‑start your IT journey as a Digital Collaboration Engineer Apprentice. You will support frontline tech services—AV, booking systems, kiosks, vending, and print—ensuring smooth operations for the UK’s largest water and wastewater provider.
What you’ll do:
- Troubleshoot and fix hardware/software issues and perform root‑cause analysis
- Set up and configure AV, booking tools, kiosks, vending devices, and print services
- Support meeting rooms, booking systems, kiosks, and print workflows
- Use monitoring tools to spot issues early and keep documentation up to date
- Work with service leads, product teams, and vendors to resolve requests
- Contribute to service reviews and improvement initiatives
Where you will work:
- Location: Clearwater Court, Reading, RG1 8DB office based not hybrid
- Hours: 36 hours a week across four working days plus one off-the-job training day
- Start date: Sept 2026
Training and qualification:
- You will study with Firebrand Training Limited, one of the UK’s leading digital training providers. Your training includes a mix and blend of virtual learning and periodic residential block release at their dedicated training centre in Bedford. Accommodation will be provided.
- Qualification: Level 4 Network Engineer Standard - This aligns with British Computer Society, The Chartered Institute for IT for Register of IT Technicians level 4
- Duration: Permanent contract with a 27-month structured programme
What you should bring to the role:
- Drive with own vehicle and business use car insurance will be needed
- GCSE Maths and English (grade 9-4 / A-C)
- Min 48 UCAS points or relevant digital level 3 qualification
- Knowledge of hardware and software issues
- Ability to manage time well and stay organised
- Passionate about learning and aligned with Thames Water’s goals for the future
What’s in it for you?
- Excellent salary: £22,500 annum
- Annual Leave: 24 days holiday per year increasing to 28 with the length of service
Digital Collaboration in Reading employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Collaboration in Reading
✨Tip Number 1
Network with people in the industry! Attend local tech meetups or online webinars related to digital collaboration. It’s a great way to make connections and learn about potential job openings.
✨Tip Number 2
Don’t underestimate the power of social media. Follow companies like Thames Water on LinkedIn and engage with their posts. This can help you get noticed and show your interest in their work.
✨Tip Number 3
Prepare for interviews by practising common questions related to network engineering and digital collaboration. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply directly through our website! It’s often the quickest way to get your application seen. Plus, it shows you’re genuinely interested in joining the team at Thames Water.
We think you need these skills to ace Digital Collaboration in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Collaboration role. Highlight any relevant experience or skills that match the job description, like troubleshooting hardware/software issues or working with AV systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you align with Thames Water's goals. Be sure to mention why you're excited about this apprenticeship specifically.
Show Off Your Skills: In your application, don’t just list your qualifications—show us how you've used them! If you've tackled tech problems before or worked in a team, share those experiences to demonstrate your capabilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people and stands out in the crowd!
How to prepare for a job interview at Thames Water
✨Know Your Tech
Brush up on your knowledge of hardware and software issues. Be ready to discuss any relevant experience you have with AV systems, kiosks, or print services. Showing that you understand the tech you'll be working with will impress the interviewers.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've troubleshot issues in the past. Think of specific situations where you identified a problem and resolved it. This will demonstrate your ability to handle the challenges of the role effectively.
✨Be Organised and Punctual
Time management is key in this role. During the interview, highlight your organisational skills and how you prioritise tasks. Arriving on time and being well-prepared will also show that you take the opportunity seriously.
✨Align with Their Values
Research Thames Water's goals and values. Be ready to discuss how your passion for learning and your career aspirations align with their mission. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their success.