At a Glance
- Tasks: Oversee demand management processes and support stakeholders with business requests.
- Company: Join the UK's largest water and wastewater company, making a real impact.
- Benefits: Competitive salary, generous annual leave, and a robust pension scheme.
- Other info: Flexible working arrangements and meaningful career opportunities await you.
- Why this job: Be part of a team that helps millions while protecting our planet's water resources.
- Qualifications: Experience in demand management and strong communication skills required.
The predicted salary is between 65000 - 75000 € per year.
The Demand Manager will be responsible for overseeing and operating the Demand Management process for all large change demand into Digital. Reporting to the Director of Digital Engagement, this role ensures that demand entering the Digital team is captured, assessed, and aligned with strategic priorities, enabling efficient resource allocation and delivery. The Demand Manager acts as the central point of contact for the Front Door process supporting stakeholders with requests.
What you’ll be doing as a Demand Manager:
- Own and operate the intake process for all new business requests.
- Ensure requests are logged, categorised, and routed appropriately.
- Establish clear criteria for demand assessment and prioritisation.
- Work with the Heads of Portfolio and Business stakeholders to support the business with submitting requests.
- Facilitate discussions to clarify scope, objectives, and expected outcomes.
- Communicate demand status, decisions, and timelines transparently.
- Continuously refine the front door process to improve efficiency and stakeholder experience.
- Implement tools and dashboards to track demand intake and throughput.
- Identify bottlenecks and recommend solutions.
- Report on progress of front door requests, and production of completed engagement assessments against agreed SLA.
Base location: Hybrid – Clear Water Court Reading
Working pattern: Monday to Friday 36 hours
What you should bring to the role:
- Proven experience in demand management, portfolio management, or business operations.
- Proficiency with demand management tools, project management software, and reporting dashboards.
- Strong understanding and experience of using governance frameworks and prioritisation methodologies.
- Excellent communication and stakeholder management skills.
- Experience of how Capex/Opex budgets are put together and estimated for projects.
- Understanding of project lifecycles and the importance of setting projects up for success before they start.
Extra qualities that would be a great fit for our team:
- Project Management qualifications, e.g. Prince 2, APM and/or Lean (Six Sigma or LCS).
What’s in it for you?
- Competitive salary from £65,000 to £75,000 per annum, depending on experience.
- Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances.
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Demand Manager - Reading, Berkshire employer: Thames Water
Thames Water is an exceptional employer, offering a unique and rewarding work environment where you can make a tangible difference in the lives of millions. With competitive salaries, generous annual leave, and a strong focus on employee wellbeing, we provide meaningful career opportunities and flexible working arrangements. Join us in our mission to build a sustainable future for our communities and the planet, while enjoying a diverse and inclusive workplace that supports your growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Demand Manager - Reading, Berkshire
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Demand Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their demand management processes and think about how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in demand management and stakeholder communication can benefit the team. Keep it concise and focus on how you can help streamline their processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Demand Manager - Reading, Berkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Demand Manager role. Highlight your experience in demand management and how it aligns with our needs. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your proficiency with demand management tools and stakeholder management. We love seeing real-world applications of your expertise.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your potential.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application is seen by the right people. Plus, it helps us keep track of all applicants efficiently!
How to prepare for a job interview at Thames Water
✨Know Your Demand Management Process
Familiarise yourself with the demand management process and tools mentioned in the job description. Be ready to discuss how you've successfully managed similar processes in the past, and think of specific examples that demonstrate your proficiency.
✨Prepare for Stakeholder Engagement
Since this role involves a lot of communication with stakeholders, prepare to showcase your excellent communication skills. Think of scenarios where you facilitated discussions or clarified project scopes, and be ready to explain how you navigated those conversations.
✨Understand Project Lifecycles
Brush up on your knowledge of project lifecycles and governance frameworks. Be prepared to discuss how you ensure projects are set up for success before they start, and share any relevant experiences that highlight your understanding of these concepts.
✨Showcase Your Problem-Solving Skills
The role requires identifying bottlenecks and recommending solutions. Prepare to discuss specific challenges you've faced in previous roles and how you approached solving them. This will demonstrate your analytical thinking and ability to improve processes.
