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- Tasks: Test water samples and manage records while travelling to various sites.
- Company: Join the UK's largest water and wastewater company, making a real difference.
- Benefits: Competitive salary, company van, generous leave, and health benefits.
- Why this job: Be part of a lively team and contribute to community wellbeing.
- Qualifications: Driving experience, customer-facing skills, and attention to detail required.
- Other info: Flexible working arrangements and opportunities for career growth.
The predicted salary is between 28830 - 28830 £ per year.
You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
Your main job will be testing water samples in domestic homes and businesses.
You’ll oversee the management of your sampling records and maintenance of sampling equipment ensuring they are kept to industry standards.
You might also assist with investigating supply issues or customer complaints now and again.
Base Location: Fobney RG2 0SF.
Standard working hours: 7:30 am to 3:30 pm. The role includes participation in a standby rota with working hours 7:30 am to 5 pm and involves working weekends one in every five weeks. An additional payment will be provided for standby.
What you should bring to the role:
- Some driving experience and confidence in a medium‑sized vehicle in busy areas with high volume of traffic.
- Customer‑facing experience and the ability to visit domestic houses and businesses.
- Clean manual driving licence.
- Good planning, organisational skills and the ability to work independently.
- Some knowledge of the water industry is a plus, but not required.
- Good computer literacy and attention to detail as this is a technical role that requires following detailed procedures.
What’s in it for you?
- Competitive starting salary of £28,830 per annum.
- Use of a company van for business purposes.
- Annual leave – 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
- Performance‑related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to many benefits to support health, wellbeing and finances – e.g. annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers and life assurance.
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
Inclusion: We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats or anything else, just let us know – we’re here to help and support.
Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Customer Water Quality Officer in Reading employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Water Quality Officer in Reading
✨Tip Number 1
Get to know the company! Research Thames Water and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for practical assessments! Since the role involves testing water samples, brush up on any relevant skills or knowledge. Practising how to explain your process clearly can really impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Thames Water family!
We think you need these skills to ace Customer Water Quality Officer in Reading
Some tips for your application 🫡
Show Your Passion for Water Quality: When you're writing your application, let us see your enthusiasm for water quality! Share any relevant experiences or interests that connect you to the role. We love candidates who are genuinely excited about making a difference in our communities.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when applicants can communicate effectively, as this reflects the skills needed for the Customer Water Quality Officer role.
Highlight Your Customer-Facing Experience: Since this role involves visiting customers, make sure to emphasise any previous customer-facing experience you have. Whether it's in retail, hospitality, or another field, show us how you can connect with people and handle their needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Thames Water
✨Know Your Water Basics
Even if you don't have extensive knowledge of the water industry, it’s a good idea to brush up on some basic concepts. Familiarise yourself with common water quality issues and testing methods. This will show your enthusiasm for the role and help you engage in meaningful conversations during the interview.
✨Demonstrate Your Customer Skills
Since this role involves visiting customers' homes and businesses, be ready to share examples of your customer-facing experience. Think about times when you resolved issues or provided excellent service. This will highlight your ability to handle customer interactions effectively.
✨Show Off Your Organisational Skills
The job requires good planning and organisational skills, so prepare to discuss how you manage your time and tasks. You might want to mention any tools or methods you use to keep track of your work, especially if they relate to maintaining records or equipment.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios related to the role. For instance, you might be asked how you would handle a customer complaint or what steps you’d take if you found an issue with a water sample. Practising these scenarios can help you feel more confident and prepared.
