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- Tasks: Respond to customer incidents and manage bottled water stations across the Thames Water region.
- Company: Join a leading utility company dedicated to customer service and community support.
- Benefits: Competitive salary, generous holiday, pension scheme, and health benefits.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Full UK driving licence, good communication skills, and a friendly attitude.
- Other info: Field-based role with opportunities for career growth and a supportive team environment.
The predicted salary is between 22000 - 28000 £ per year.
What you’ll be doing as a Customer Incident Responder:
- Responding to incidents and supporting customers, including vulnerable groups.
- Setting up and managing bottled water stations across the Thames Water region.
- Developing site-specific plans for key locations such as hospitals, schools, and prisons.
- Supporting customer communication and response efforts during incidents.
- Driving and maintaining a company van, adhering to all road safety regulations.
- Leading and supporting on-site teams to ensure safe and coordinated operations.
- Carrying out proactive, customer-focused tasks when not responding to incidents.
- Always ensuring compliance with health, safety, and hygiene standards.
Location: This is a field-based role. While your base location may be one of our operational sites, your starting point should be within the Thames Water area.
Working Pattern: This role works on a 16-week shift pattern with rotating shift times between 06:00 and 22:00. There is also a requirement for weekend working on a rotating basis. We currently have two available positions – one permanent and one fixed-term contract.
What you should bring to the role:
- Full UK driving licence and a confident driver.
- Comfortable with manual handling tasks and the physical aspects of the role.
- Good communication and interpersonal skills, including the ability to stay calm and clear under pressure and during customer-facing situations.
- Happy to work independently in remote locations, high-pressure environments, and outdoors in all weather conditions.
- Basic IT skills to confidently use portable devices.
- A friendly, customer-focused approach with a can-do attitude.
- Awareness of health, safety, and hygiene standards.
- Previous experience in customer service or the utilities sector would be a bonus.
What’s in it for you?
- Competitive salary from £26,000 to £31,000 per annum, depending on skills and experience.
- 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Generous Pension Scheme through AON.
- Performance-related pay plan directly linked to company performance measures and targets.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Customer Incident Responder in Reading employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Incident Responder in Reading
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on Thames Water. Understanding their mission and how they support customers will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice your communication skills! As a Customer Incident Responder, you'll need to stay calm under pressure. Try role-playing with a friend or family member to get comfortable with handling tricky customer situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve tackled challenges, especially in customer service. Be ready to share these stories during your interview to demonstrate your can-do attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Incident Responder in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Incident Responder. We want to see how you can support our customers, especially in high-pressure situations.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your communication skills in your written application. We’re looking for clarity and a friendly tone that reflects your customer-focused approach.
Highlight Relevant Experience: If you’ve got experience in customer service or the utilities sector, make sure to mention it! We love seeing how your background can contribute to our mission of providing excellent service during incidents.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Thames Water
✨Know the Role Inside Out
Make sure you understand what a Customer Incident Responder does. Familiarise yourself with the responsibilities, especially around customer communication and managing bottled water stations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves supporting customers, especially vulnerable groups, practice how you would communicate in high-pressure situations. Think of examples from your past experiences where you’ve had to stay calm and clear under pressure, and be ready to share these during the interview.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss how you would handle unexpected incidents or challenges. Think about site-specific plans you could develop for key locations like hospitals or schools. Showing that you can think on your feet will impress the interviewers.
✨Be Ready for Practical Questions
Since this is a field-based role, expect questions about driving and manual handling tasks. Brush up on your knowledge of health, safety, and hygiene standards, and be prepared to discuss how you would ensure compliance while working independently in various conditions.
