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- Tasks: Analyse data to drive operational change and improve water efficiency.
- Company: Join a forward-thinking company dedicated to shaping the future of water.
- Benefits: Competitive salary, generous holiday, and opportunities for professional growth.
- Why this job: Make a real impact on water strategy while working with innovative data tools.
- Qualifications: Experience with large datasets, SQL, Python, and data visualisation tools.
- Other info: Collaborative environment with flexible working options and career development opportunities.
The predicted salary is between 45000 - 55000 £ per year.
What you'll be doing as a Customer Demand Specialist:
- Dive into millions of data points from smart meters and customer behaviour to uncover insights that drive real operational change.
- Turn complex datasets into compelling visual stories using tools like PowerBI — helping colleagues make smarter, faster decisions.
- Develop sector-leading analysis and data visualisation of domestic and commercial water usage, steering water efficiency programme improvement and advice to policy and regulatory change.
- Build predictive models that shape our water strategy, supporting teams across operations, regulation, and long-term planning.
- Generate insight into drought events, business sector consumption and quantify the benefits of smart metering and water efficiency interventions.
- Strengthen and streamline data pipelines to ensure rock-solid accuracy and reliability.
- Collaborate with experts across the business, from leakage teams to digital engineers, to help solve some of our biggest challenges.
- Grow the capability of the team by sharing your data science mindset, coaching others, and championing innovation.
Base location: Hybrid / Clearwater Court
Working pattern or hours: Monday–Friday, 36 hours per week. 2 days per week in the office. Flexible working may be accommodated.
The essential criteria you'll need are:
- A passion for turning complex data into meaningful, actionable insight.
- Experience working with large datasets and delivering accurate analytical outputs.
- Confidence in investigating problems and communicating clear, engaging findings.
- A collaborative mindset - you enjoy improving processes, systems, and ways of working.
- A curious, self-driven approach to learning and problem solving.
- Experience with SQL, Python, Power Query, Power BI, and modern data transformation techniques.
- Understanding of statistical modelling, forecasting, and data science methods.
- Familiarity with Agile ways of working and tools like GitHub.
Additional skills and experiences that would be great to bring:
- Experience with leakage, water usage, or water balance analytics.
- Background in regulatory reporting or audit.
- Knowledge of water networks or asset planning.
- Exposure to Active Leakage Control or PALM principles.
- Experience with software/product development using Agile or Scrum.
- Understanding of regulated utilities.
- Skills in Azure DB Management or Azure DevOps.
What's in it for you?
This is more than a data role, it's your chance to shape the water future of millions. You'll be joining a team full of smart, driven people who care deeply about making a difference. Expect opportunities to innovate, influence decisions across the business, and grow your expertise in a critical and fast-evolving field.
Competitive salary from £45,000 to £55,000 per annum depending on experience. 26 days holiday per year, increasing to 30 with the length of service.
Customer Demand Specialist in Reading employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Demand Specialist in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with data visualisation and predictive modelling. Bring these along to interviews to impress the hiring team.
✨Tip Number 3
Practice makes perfect! Get comfortable discussing your analytical process and findings. Mock interviews with friends or mentors can help you articulate your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Demand Specialist in Reading
Some tips for your application 🫡
Show Your Passion for Data: When you're writing your application, let your enthusiasm for turning complex data into actionable insights shine through. We love candidates who can demonstrate a genuine interest in data analysis and how it can drive real change.
Highlight Relevant Experience: Make sure to showcase your experience with large datasets and the tools mentioned in the job description, like SQL and Power BI. We want to see how you've used these skills in past roles to deliver accurate analytical outputs.
Communicate Clearly: Your ability to communicate findings is key! Use your application to demonstrate how you’ve turned complex data into clear, engaging stories. This will show us that you can help colleagues make smarter decisions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the water future of millions.
How to prepare for a job interview at Thames Water
✨Know Your Data Inside Out
As a Customer Demand Specialist, you'll be diving into complex datasets. Make sure you brush up on your experience with SQL, Python, and Power BI. Be ready to discuss specific projects where you've turned data into actionable insights, as this will show your passion and expertise.
✨Visual Storytelling is Key
Since you'll be turning data into compelling visual stories, practice explaining your past work with data visualisation tools. Prepare examples of how your visualisations have helped colleagues make smarter decisions. This will demonstrate your ability to communicate findings clearly and engagingly.
✨Collaboration is Crucial
Highlight your collaborative mindset during the interview. Think of examples where you've worked with cross-functional teams to solve problems or improve processes. This will show that you're not just a data whiz but also someone who thrives in a team environment.
✨Show Your Curiosity and Problem-Solving Skills
Be prepared to discuss how you approach learning and problem-solving. Share instances where your curiosity led you to uncover insights or improve a process. This will resonate well with their desire for a self-driven candidate who can contribute to innovation.
