AMC Supervisor - Reading, Berkshire

Contract: Permanent

Salary: Offering between £48,000 and £62,000 per annum, depending on experience and skills

As an AMC Supervisor, you will work within our Alarm Monitoring Centre (AMC) which continuously monitors the security of our estate. The AMC team form part of the Protective Security Team, you will be supporting the performance of physical security across Thames Water, ensuring our critical assets are secure.

The AMC is connected to remote sites through multi-face communications such as Video Surveillance Systems (VSS), Intruder Detection Systems (IDS), Electronic Access Control (EAC), ADSL line etc. You will manage a team of Security Operatives who proactively monitor and respond to security alarms and CCTV, ensuring effective detection and response to crime, loss, and waste on Thames Water’s sites in order to protect life, property and premises.

What you will be doing as an AMC Supervisor:

• Act as escalation point to assess any alarms that may require incident response, decide the correct response and ensure clear communication throughout incident process.
• Ensure your team monitors alarms against set procedures and documentation, ensuring that site systems are operating correctly.
• Stepping into cover as required.
• Provide security incident management to our operational sites e.g. in case of security system outage, being able to offer sound advice for escalated issues.
• Activate disaster recovery plans for the AMC as required.
• Responsible for managing the AMC working environment.
• Have oversight across the AMC operator team and ensure a consistent approach.
• Feed into system health checks using information sourced from your team and involved with data/subject access requests.
• Contribute and deliver continuous improvement activities, identifying operational and process improvement opportunities.

Location: Reading, Berkshire

Working Hours: 38.5 Hours per week, 4-on-4-off, 12-hour shifts. Day and Night roles available.

What you should bring to the role:

• Operational experience gained in a similar AMC, ARC, SOC role.
• Knowledge and experience of using security systems (CCTV, Alarms, Access control etc) to monitor and respond to alarms.
• Demonstrate a thorough understanding and deployment of monitoring, response, emergency, and escalation procedures.
• A strong leader with negotiation and people-influencing skills.
• Ability to communicate at all levels and build strong relationships.
• Experience of leading a team with strong line management skills, specifically those that work in shifts across 24hrs.

What’s in it for you?

• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of TeamThames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.