Process Scientist

Thames Water is looking for a Process Scientist to join us on a permanent basis, providing scientific advice and guidance to internal and external departments. The purpose of this role is to ensure that water quality is efficiently maintained from source to service reservoir and incidents, events and performance shortfalls are responded to in a timely and effective manner.

You will be working within a small team of Process Scientists, who provide technical support to ensure compliance as well as championing optimisation initiatives to reduce cost or improve quality at no additional cost. This is a fantastic opportunity where you can make a positive tangible impact to the quality of water supplied to millions of people across the Capital.

What you’ll be doing as a Process Scientist:

• Water quality monitoring from the source to service reservoir.
• Investigating water quality failures/events at company assets and raising to the Drinking Water Safety Plan (DWSP).
• Provide recommendations to both internal and external departments on how events/failures can be prevented.
• Providing technical support to Production and Capital Delivery schemes in order to ensure that water quality requirements are met.
• Supporting internal water treatment works audit process (DWSP) and conducting End to End Treatment reviews.
• Represent the company in meetings with stakeholders to build awareness both internally and externally.
• Maintain the reputation of the Thames Water brand.
• Undertaking out-of-hours technical support on a rota for which appropriate training will be given.

Base location: Hybrid – Coppermills (WTW) – E17 7HE.

Working pattern or hours: 36 hours per week (Mon – Fri) plus the inclusion of an out of hours rota for which you will receive additional payment.

Essential criteria you’ll need:

• The successful applicant is to be qualified to Degree level in an appropriate discipline.
• An enthusiastic self-starter with an inquisitive mindset who enjoys investigative work.
• Good organisational, communication and interpersonal skills are key as the role involves liaising with internal stakeholders on a day‑to‑day basis.
• Travel to numerous sites is a requirement of this role so a valid UK driving licence is therefore essential.
• Must be able to work in a logical and analytical manner and be able to maintain a positive and professional approach when dealing with customers.

Additional skills and experiences that would be great to have:

• A background in a relevant scientific field or process engineering operating within a regulatory framework would be advantageous.
• An awareness of Industry Best Operating Practice as applicable to potable water treatment and transmission would be beneficial.

What’s in it for you?

• Offering a salary up to £41,000 per annum, depending on skills and experience.
• Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Company van provided (business use only).
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.