At a Glance
- Tasks: Test water samples and ensure top-notch quality for our customers.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, generous leave, pension scheme, and health perks.
- Other info: Dynamic role with opportunities for learning and career growth.
- Why this job: Make a real difference in people's lives while protecting our planet's water.
- Qualifications: Driving experience, customer-facing skills, and attention to detail required.
The predicted salary is between 29349 - 29349 £ per year.
This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers. Each year, we run over 500,000 checks on water samples that we collect from our treatment centres, reservoirs, and a mix of customer homes, all to make sure your tap water is of the highest quality.
What you'll be doing as a Customer Water Quality Officer:
- You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
- Your main job will be testing water samples in domestic homes and businesses.
- You’ll oversee the management of your sampling records and maintenance of sampling equipment, ensuring they are kept to industry standards.
- You might also assist with investigating supply issues or customer complaints now and again.
- Your base location will be in West London either at our depot in Hammersmith or Walton.
- Standard working hours are 7:30am to 3:30pm Monday to Friday.
- When needed you will be on a standby rota for which you receive an additional payment. This would be up to 2 weekends in every 7 weeks, and would include evenings and weekends.
What you should bring to the role:
- Experience in driving and confidence in a medium size vehicle in busy areas with high volume of traffic.
- Customer-facing experience and comfort visiting domestic houses and businesses.
- A clean manual driving licence.
- Good planning skills, organisation, and ability to set up your day and work independently.
- Knowledge of the water industry is a plus, but this is a fantastic opportunity to learn.
- Good computer literacy and attention to detail as this is a technical role that requires following detailed procedures.
What’s in it for you?
- Competitive starting salary of £29,349 per annum.
- Use of a company van for business purposes.
- Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Performance-related pay plan directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Access to benefits to help take care of your and your family’s health and wellbeing, and finances.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
Working at Thames Water:
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements, and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.
Why choose us?
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Water Quality Technician - Hammersmith, Greater London in Preston employer: Thames Water
Thames Water is an exceptional employer, offering a competitive starting salary and a range of benefits that prioritise employee wellbeing and career growth. With a vibrant work culture that values diversity and inclusion, employees enjoy meaningful opportunities to make a difference in the community while working in a supportive environment. Located in Hammersmith, Greater London, this role provides the chance to engage directly with customers and contribute to the vital mission of ensuring high-quality water supply for millions.
StudySmarter Expert Advice🤫
We think this is how you could land Water Quality Technician - Hammersmith, Greater London in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their values, mission, and recent projects. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. Think about examples from your past experiences that highlight your problem-solving abilities and attention to detail. We want you to shine!
✨Tip Number 3
Dress the part! Even though this role is hands-on, showing up in smart-casual attire can make a great first impression. It shows that you respect the opportunity and are ready to represent Thames Water professionally.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Water Quality Technician - Hammersmith, Greater London in Preston
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way, especially for a customer-facing role like this one.
Tailor Your Application:Make sure to tailor your application to the Water Quality Technician role. Highlight any relevant experience you have, especially in customer service or driving. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, attention to detail is key in this technical role, so show us you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Thames Water
✨Know Your Water Quality Basics
Before the interview, brush up on the fundamentals of water quality testing and the importance of clean drinking water. Familiarise yourself with common contaminants and testing methods, as this will show your genuine interest in the role and the industry.
✨Demonstrate Customer Service Skills
Since this role involves interacting with customers, prepare examples of your previous customer-facing experiences. Think about how you handled difficult situations or complaints, and be ready to discuss how you can maintain a friendly and professional demeanour while representing Thames Water.
✨Plan Your Route
As driving is a key part of the job, practice discussing how you would plan your daily routes efficiently. Mention any tools or apps you use for navigation and how you ensure timely arrivals at various sites, showcasing your organisational skills.
✨Show Attention to Detail
This role requires meticulous record-keeping and adherence to procedures. Prepare to discuss how you ensure accuracy in your work, perhaps by sharing past experiences where attention to detail made a significant difference in outcomes.
