Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in maintaining water treatment operations and ensuring top-notch customer service.
- Company: Join the UK's largest water and wastewater company, making a real difference every day.
- Benefits: Enjoy a competitive salary, generous annual leave, and a robust pension scheme.
- Why this job: Be part of a mission-driven team focused on sustainability and community impact.
- Qualifications: Proven leadership skills and a strong understanding of health and safety regulations.
- Other info: Flexible working arrangements and opportunities for personal and professional growth.
The predicted salary is between 35000 - 45000 £ per year.
Overview
This is an exciting office and field-based role as a Performance Manager leading a technical team that covers front-line maintenance activities across two Water Treatment Works in the Southwest area. You will manage a team of 8 technicians and will be responsible for day-to-day operations, delivering both planned and reactive activities. There is also a requirement to respond to operational events within the geographical area and deliver excellent customer service.
What you’ll be doing as a Performance Manager
- Be responsible for the performance management and leadership of your team by company policies, ensuring the competence of individuals through coaching and training to maximise potential.
- Put health and safety at the centre of everything you do, and implement this with your site and team.
- Identify, mitigate, resolve and escalate risk across the site and team.
- Deliver a consistent approach to asset operation and maintenance to provide a cost-efficient, robust and safe operation 24/7.
- Understand and articulate changes within the budget at regular performance review sessions. Ensure the budget is managed effectively with respect to H&S, compliance, people and performance.
- Deliver a safe service to the customer base in your area by driving a culture of continuous improvement and best practice within the team.
Base location: South London: Ashford Common (WTW) – TW151RU & Kempton Park (WTW) – TW136XH
Working pattern or hours: 36 hours per week (Monday-Friday)
What should you bring to the role?
To thrive in this role, the essential criteria you’ll need are:
- Have previous experience in leading a high-performing operational team and have excellent people and performance management skills.
- Demonstrate a good business/stakeholder awareness, together with an innovative and creative approach to problem-solving.
- Have excellent communication and interpersonal skills to clearly interact with your field-based colleagues and key stakeholders.
- Possess strong IT literacy skills.
- Take care of yourself and others; we have a zero-compromise approach to Health and Safety at Thames Water, and it is critical that all employees go home safe and well at the end of each day.
- Good working knowledge of health and safety legislation is essential.
- Have a full, valid UK driving license.
Additional skills and experiences would be great to have/bring
- Existing knowledge and experience of working within the Wastewater industry is desirable.
- Previous experience with SAP systems is desirable; user training for this and other standard software systems will be provided.
What’s in it for you?
- Salary between £35,000 to £45,000 per annum, depending on skills and experience.
- Annual Leave: 26 days per year, increasing to 30 with length of service (plus bank holidays).
- Performance-related pay plan directly linked to both company and individual performance measures and targets.
- Generous Pension Scheme through AON.
- Access to benefits for health, wellbeing and finances (annual health MOTs, physiotherapy and counselling, Cycle to Work, shopping vouchers, life assurance, etc.).
Find out more about our benefits and perks
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
#J-18808-Ljbffr
Performance Manager employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Performance Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to health and safety, as well as their commitment to customer service. This will help you articulate how your experience aligns with their goals during the interview.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Thames Water family and making a difference.
We think you need these skills to ace Performance Manager
Some tips for your application 🫡
Show Your Leadership Skills: As a Performance Manager, we want to see your experience in leading teams. Highlight specific examples where you've successfully managed a team, improved performance, or resolved conflicts. This will show us you can handle the day-to-day operations effectively.
Emphasise Health and Safety: Health and safety is a big deal for us! Make sure to mention any relevant experience you have with health and safety legislation. We want to know how you've prioritised safety in your previous roles and how you plan to do the same with our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Thames Water
✨Know Your Team Dynamics
Before the interview, take some time to think about how you would lead a team of technicians. Be ready to discuss your previous experiences in managing operational teams and how you foster a high-performance culture. Highlight specific examples where you’ve successfully coached individuals to maximise their potential.
✨Health and Safety First
Given the emphasis on health and safety in this role, make sure you brush up on relevant legislation and best practices. Be prepared to share how you’ve implemented safety measures in past roles and how you plan to prioritise health and safety within your team at Thames Water.
✨Budget Savvy
Understanding budget management is crucial for this position. Familiarise yourself with how you’ve previously managed budgets and delivered cost-efficient operations. Be ready to discuss any innovative approaches you’ve taken to ensure compliance while maintaining performance.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical topics. Think about how you can effectively engage with both field-based colleagues and stakeholders, and be prepared to demonstrate your interpersonal skills during the interview.
