Performance Manager

Overview

We have an exciting opportunity for a Performance Manager to join a successful, highly performing team in Water Production. Working in a high-profile role responsible for the day-to-day operation of Europe’s largest Water Production Treatment works. The role involves the direct line management of various Operational site-based teams, who are responsible for the Operation and Monitoring of all processes on site.

Responsibilities

• You will be responsible for all aspects of the day-to-day operation of Thames Water\’s largest Production Plant, including direct and indirect people performance management and coaching.
• Direct line management of other managers and highly experienced Process Control Engineers.
• Process management.
• Extensive site production planning with a key focus on water production, ensuring the site remains compliant with several regulatory outputs, including Water Quality compliance, environmental permitting and COMAH compliance as the Controller of the Premises of a large COMAH site.
• Responsible for all aspects of Health and Safety related to the operation of the site, liaising with key internal and external stakeholders at all levels.
• Supporting and facilitating other teams responsible for delivering service to customers.
• Maintain and contribute to a succession plan as part of the wider Water Production team.
• Proactive administration of the recruitment process to maintain the resource level in the team.

Base Location & Working Pattern

Base Location: Ashford Common, Surrey – TW15 1RU

Working Pattern: 36 Hours Monday- Friday

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• Have previous knowledge and experience working in a clean/waste water treatment process environment.
• Have demonstrable management experience of front-line operational teams in a similar environment.
• Have excellent communication and interpersonal skills, alongside excellent organisational skills, a keen eye for detail and demonstrable ability to manage and prioritise a heavy workload under pressure.
• You will be confident in your ability to present key findings and liaise with managers of all levels.
• Having a strong background in process management with excellent skills in operations, engineering, finance, H&S, stakeholder engagement, and customer focus is essential.
• Due to the nature of this role, you must hold a full UK driver’s Licence.

What’s in it for you?

• Offering a salary up to 60,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 days with the length of service (Plus bank holidays)
• Contributory pension – Defined Contribution – Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water: Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we