Performance Manager in Northgate

We are currently recruiting for a Waste Treatment Performance Manager to manage Crawley Sewage Treatment Works. This will be on a fixed-term contract for up to 6 months. This is an exciting opportunity to make a difference in one of our most critical roles within Waste Treatment as a front-line performance manager.

You will have two key accountabilities: firstly, to manage and support your team and secondly, to manage the process. You will be responsible for the day-to-day operations and long-term strategy of this critical site through the effective leadership and direction of resources.

Base Location: Crawley STW - RH10 3NW

Working Pattern or Hours: Monday-Friday, 36 hours per week.

What you’ll be doing as a Performance Manager:

• You are responsible for the performance management and leadership of your team by company policies, ensuring the competence of individuals through coaching and training to maximise their potential.
• You are responsible for identifying, mitigating, resolving and escalating risk across the site and team.
• You will need to deliver a consistent approach to asset operation and maintenance to deliver a cost-efficient, robust and safe operation 24/7.
• Understand and articulate changes within the budget at regular performance review sessions.
• Ensuring the budget is managed effectively about H&S, compliance, people and performance.
• You have responsibility for delivering a safe service to the customer base in your area, by driving a culture of continuous improvement and best practice within the team.
• Health and safety are at the centre of everything we do, and as such, you will be responsible for implementing this with your site and team.
• You will be responsible for the site's generation and managing Crawley STW as a Strategic Sludge import centre with the THP Process.

To thrive in this role, the essential criteria you’ll need are:

• A proven manager, ideally someone who has process or operational management experience with strong skills in engineering, finance, H&S and stakeholder engagement.
• Excellent people and performance management skills to support and drive a team of mixed skills and abilities.
• A strong health and safety and customer-based ethics.
• Excellent organisational and risk management skills.
• Good interpersonal and communication skills - both written and verbal.
• Strong computer skills are also desirable.
• A valid driving licence is required to travel to different sites.

What’s in it for you?

• Offering a salary up to £55,000 per annum, depending on skills and experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays).
• Generous Pension Scheme through AON.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know.