Network Engineer - West End, Surrey

We are looking for a Wastewater Network Engineer to join our Home Counties networks team. This role will be field-based, and you will be expected to work and travel within the Home Counties area.

Base Location: Hockford (STW) - GU24 0DE. Working Pattern or hours: 38 Hours Monday-Friday, plus the inclusion on a standby rota for which you will receive additional payment. Due to the nature of the role, a full UK driving licence is essential. You will primarily be based in the South; however, as part of the shift pattern, your standby responsibilities will be coverage for the North.

Your role will be supporting our customers and protecting the environment. You will be overseeing our contractors and ensuring they are working safely and efficiently. Working alongside them to resolve defects on our sewer network.

What you’ll be doing as a Wastewater Network Engineer:

• The day-to-day operation of the waste network includes the resolution of sewer collapses, blockages, flooding of customers’ homes, and pollution to watercourses.
• Taking personal ownership of customer issues, i.e. responding to queries, complaints, and resolving issues.
• Ensuring compliance with all relevant regulations and standards during repairs.
• Acting as a local network expert, providing information for risk assessments and sharing information regarding network risks and other health and safety issues.
• Attending meetings with customers, councils, and the Environment Agency to discuss how our business can best support them.
• Providing critical on-site information to support the wider Operations team.
• Supervising contractors to ensure that they are working safely and adhering to company policies & procedures.
• Documenting and capturing accurate data using IT field systems.

What you should bring to the role:

• Experience in a field-based operations role within a similar organisation would be desirable.
• Experience in collating data and report writing.
• Be a self-motivated individual who can immerse themselves in the team around them.
• You need to be very disciplined, have the desire to learn from those around you and have a can-do attitude.
• This role can be demanding at times, but very rewarding too.
• Take ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Have excellent communication and interpersonal skills to interact with the team.
• Teamwork – We are one team, and our end goals are the same.
• Proactive – take the lead on recommendations and improvements around the site and communicate effectively.
• Must be prepared to be trained in safety procedures.
• Knowledge and awareness of health and safety standards.
• Due to the nature of the role, a full UK driving licence for manual vehicles is essential.

What’s in it for you?

• Salary from £29,000 per annum, depending on skills and experience, plus a company van.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Generous Pension Scheme through AON.
• Performance-related pay plan directly linked to company performance measures and targets.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.