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- Tasks: Lead a team to deliver top-notch employee relations advice and support managers effectively.
- Company: Join Thames Water, a leader in providing essential services with a focus on employee development.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative team that values innovation and continuous improvement.
- Why this job: Make a real difference by improving employee relations and supporting managers in a dynamic environment.
- Qualifications: Experience in employee relations and strong leadership skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
The Manager’s Advice Service Manager leads the effective delivery of the Manager’s Advice Service, ensuring timely, consistent and high‑quality ER advice to managers across Thames Water. Reporting to the Head of Employee Relations, the role has clear accountability for recruiting, leading, coaching and developing a team of ER Advisors, setting service standards, and ensuring clear ownership across triage, prioritisation and quality assurance of ER cases. The role provides operational oversight rather than holding a substantive personal caseload, acting as a credible escalation point for case complexity and risk. Working closely with ER Consultants and the ER Manager, ensuring appropriate escalation of high‑risk or sensitive matters, consistent application of policy and robust documentation standards. Through the use of data, trends and insight, the role identifies service improvements and targeted ER interventions, working directly with managers and in partnership with Trade Unions to improve outcomes across absence, conduct, grievance, performance and wellbeing. The role also has oversight of flexible working and probation requests, as well as rehire checks.
What you’ll be doing as a Manager Advice Service Manager:
- Lead and manage a team of ER Advisors delivering a high-volume, ER advice service to managers.
- Own triage and allocation of ER cases, prioritising based on risk, complexity and impact, with a review of case numbers across the advice team and ensuring clear escalation routes.
- Set and maintain service standards (responsiveness, quality, documentation and manager/employee experience) and monitor performance against agreed measures.
- Maintain oversight of advice quality, case handling and documentation standards across all ER advice and case activity.
- Coach and develop ER Advisors to build capability, judgement and consistency across key ER processes, including absence, conduct, capability, grievance, well-being.
Manager Advice Service Manager employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Advice Service Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Thames Water on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by understanding the key responsibilities of the Manager’s Advice Service Manager role. Think about how your experience aligns with leading a team and delivering high-quality ER advice, and be ready to share specific examples.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in coaching and developing teams. Discuss how you've set service standards and improved processes in previous roles to demonstrate your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining the team at Thames Water.
We think you need these skills to ace Manager Advice Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager Advice Service Manager role. Highlight your experience in leading teams and delivering high-quality ER advice, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills: We want to see how you've successfully managed teams in the past. Share specific examples of how you've coached and developed team members, and how you've set service standards that align with our expectations.
Be Data-Driven: Since the role involves using data to identify service improvements, include any relevant experience you have with data analysis or trend identification. This will demonstrate your ability to make informed decisions and improve outcomes.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Thames Water
✨Know Your ER Stuff
Make sure you brush up on your Employment Relations knowledge. Understand the key processes like absence management, grievance handling, and performance issues. Being able to discuss these confidently will show that you're ready to lead a team of ER Advisors.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you coached someone to improve their performance or managed a challenging situation. This will demonstrate your capability to develop and guide your future team.
✨Understand the Company Culture
Research Thames Water’s values and culture. Be ready to discuss how you can align your leadership style with their expectations. Showing that you understand their environment will help you stand out as a candidate who fits well within the organisation.
✨Data-Driven Decision Making
Familiarise yourself with how data can drive improvements in ER services. Be prepared to talk about how you’ve used data in the past to identify trends or make decisions. This will highlight your analytical skills and your ability to enhance service delivery.