At a Glance
- Tasks: Provide technical support for electrical systems and manage capital programmes.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Earn up to £62,000 plus a car allowance, tools, and PPE.
- Other info: Enjoy flexible working, career growth, and a diverse workplace.
- Why this job: Make a real impact on essential services for 16 million customers.
- Qualifications: HNC or NVQ Level 3 in electrical engineering required.
The predicted salary is between 62000 - 62000 £ per year.
Beckton - IG11 0AD, Beddington - CR0 4TH, Crossness - Abbey Wood, South East London - SE2 9AQ, Hampton - TW12 2ES, Maple Lodge - Rickmansworth - WD3 9SQ, Oxford STW - OX4 4YU
Job title Technical Support Engineer (HV) Ref 46078 Division Asset Operations & Capital Delivery Location Beckton - IG11 0AD, Beddington - CR0 4TH, Crossness - Abbey Wood, South East London - SE2 9AQ, Hampton - TW12 2ES, Maple Lodge - Rickmansworth - WD3 9SQ, Oxford STW - OX4 4YU Contract type Permanent Full/Part-time Full-time Hours 36 Salary Offering a salary up to £62,000 per annum, depending on skills and experience, plus a car allowance, tools, and PPE.
Job grade B Closing date 09/11/2026
We are seeking an experienced Electrical Technical Support Engineer to be based of either Hampton STW, Beckton STW, Crossness STW & Beddington STW.
You will be part of a team providing all-around technical support to the Electrical Services team across process operations and Capital Delivery.
This would include the exercise of scrutiny over the installation of new assets to ensure these are constructed and commissioned according to the TWUL asset standards.
The delivery of directly managed projects is included as a responsibility of this role.
At Thames Water, we operate a significant number of high voltage (HV) and low voltage (LV) electrical power networks.
These important electrical assets are central to the water production and waste treatment process for our 16 million customers.
As the Electrical Technical Support Engineer, your role will be to maintain the safe and reliable operation of these critical electrical assets.
A high level of knowledge and skills is required in the application of electrical technology, electrical safety procedures and an understanding of the importance of providing expert support to the core process operations.
The teams actively involved in the frontline operation and maintenance of the electrical assets require a continuous level of technical support in resolving problems, implementing solutions, delivering asset upgrade programmes and investigating unsafe or undesirable incidents.
- What you’ll be doing as the
- Technical Support Engineer (HV)
- Provide a technical support service to support and advise on the operation and maintenance of electrical systems. Provide input to the risk management process.
- Timely input and liaison support to high voltage or complex low voltage asset upgrade schemes. Identify and deliver directly managed capital programmes.
- Carry out electrical system failure investigations or unsafe events and produce reports.
- Carry out actions as necessary to manage maintenance reports, asset registers, manuals and other technical information.
- Undertake asset assessment surveys and produce recommendations. Support site inspections and deliver solutions to actions arising.
- Coach and mentor others in preparation for appointment as an Authorised Person and improve technical competence through a development plan.
- Review risk assessments & method statements to ensure that the electrical safety arrangements are appropriate.
Review contractor electrical safety procedures and safe systems of work.
- There is an expectation that the role will be part of an out-of-hours support system to cover the electrical networks across the business when implemented.
This role will require appointment as an Authorised Person for high voltage and low voltage networks through a development plan.
- Base Location -
- Beckton STW - IG11 0AD / Hampton – TW12 2ES / Crossness – SE2 9AQ / Beddington – CR0 4TH
- Working hours -
36 Hours Monday, plus the inclusion in an out-of-hours support rota for which you will receive additional payment.
- What you should bring to the role
- HNC, NVQ Level 3 in electrical engineering or significant related experience.
- Formal training in the Requirements for Electrical Installations BS7671.
- Appointment as an Authorised Person for high voltage or low voltage systems.
- Proven working experience in industrial electrical power and engineering.
- Understanding of the Electricity at Work Regulations and their application to the business .
- Experience in the application of electrical engineering within a large industrial utility or water company.
- Working knowledge of health and safety regulations and, in particular, electrical safety rules and procedures.
- Training and operational experience as an Authorised Person.
- Engaging with process operations teams, contractors and other third parties.
- Experience in mentoring and coaching others.
- Producing maintenance and fault-finding activity reports.
What’s in it for you?
- Offering a salary up to £62,000 per annum, depending on skills and experience, plus a car allowance, tools, and PPE.
- Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
- Performance-related pay plan directly linked to company performance measures and targets.
Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets.
We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same.
As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.
Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work.
We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process .
If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support .
When a crisis happens, we all rally around to support our customers.
As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador.
Full training will be given for what is undoubtedly an incredibly rewarding experience.
It’s also a great opportunity to learn more about our business and meet colleagues.
Technical Support Engineer (HV) in London employer: Thames Water
Thames Water is an excellent employer, offering a supportive work culture that prioritises employee growth and development. With a focus on innovation in wastewater operations, employees benefit from hybrid working arrangements, a 36-hour week, and opportunities to mentor colleagues while contributing to impactful projects. The Crossness location provides a unique environment where you can make a meaningful difference in the community and enhance your technical skills in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer (HV) in London
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Engineer (HV) role you’re after at Thames Water.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Thames Water a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Thames Water.
✨Apply Through Company Websites
When you spot a role like Technical Support Engineer (HV) at Thames Water, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Support Engineer (HV) in London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Engineer (HV), it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Thames Water a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Thames Water specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Thames Water
✨Brush Up on Core Engineering Principles
Before heading into the interview with Thames Water, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Thames Water want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
