At a Glance
- Tasks: Protect the environment by engaging with customers and preventing sewage blockages.
- Company: Join the UK's largest water and wastewater company, Thames Water.
- Benefits: Competitive salary, company vehicle, generous leave, and health perks.
- Other info: Flexible working hours and excellent career growth opportunities.
- Why this job: Make a real impact on communities and the environment every day.
- Qualifications: Strong communication skills and ability to work independently.
The predicted salary is between 31000 - 31000 £ per year.
Contract: Permanent
Salary: Competitive salary of up to 31,000 per annum depending on skills and experience.
Are you passionate about protecting the environment and working directly with people to drive real change? We have an exciting opportunity to join our growing Environmental Performance Team as a Network Protection Investigating Agent. This role is perfect for someone who enjoys working independently while being part of a supportive team. You will be at the heart of making our networks cleaner and safer, helping customers, communities, and the environment thrive. This is a Monday to Friday position (36 hrs) and some evening visits will be required; however, it is also a flexible role where working hours can be accommodated.
What will you be doing as a Network Protection Investigating Agent?
- By working with customers, you will actively be part of reducing blockages, sewage flooding and pollution; protecting our network, customers, and the environment alike.
- Within this role, you will be the sole worker for your area.
- You will work closely with our customers to support and educate them in grease management and correct disposal of waste.
- You will visit and engage with them daily on best kitchen practice to stop the misuse of drains and prevent further 'Fatbergs' from forming.
What should you bring to the role?
- Experience of working with and managing diverse customer relationships.
- Be a confident and persuasive communicator at all levels, both written and verbal.
- Be a dedicated person that can work alone effectively, managing your own time to deliver results.
- Be a team player who can work towards a team objective whilst managing your workload remotely.
- This will involve being collaborative and supportive in your approach to work.
- Ability to use an Android Smartphone and basic knowledge of MS Office with training provided.
- Desirable knowledge of the sewer network is desirable but not essential as training will be provided.
- Due to the nature of the role, a clean driving license is essential as the post will work across several areas in the region. A company vehicle will be provided.
What's in it for you?
- Competitive salary of up to 31,000 per annum depending on skills and experience.
- Company vehicle for business use only and fuel card.
- Annual Leave - 24 days holiday per year increasing to 28 with the length of service.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
- Access to many benefits to help you take care of your and your family's health and well-being, and your finances from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.
Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family.
Why choose us?
We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Network Protection Investigator Agent - London, Greater London employer: Thames Water
Thames Water is an exceptional employer, offering a unique and rewarding work environment where you can make a tangible difference in the lives of millions while protecting our precious water resources. With competitive salaries, generous leave policies, and a strong commitment to employee well-being, you'll find ample opportunities for personal and professional growth within a supportive team culture. Join us in London and be part of a diverse family dedicated to building a sustainable future for our communities and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Network Protection Investigator Agent - London, Greater London
✨Tip Number 1
Get to know the company inside out! Research Thames Water's values and mission, and think about how your passion for protecting the environment aligns with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Network Protection Investigator, you'll need to engage with customers effectively. Role-play scenarios with friends or family to boost your confidence in discussing grease management and waste disposal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Thames Water family and making a difference.
We think you need these skills to ace Network Protection Investigator Agent - London, Greater London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Network Protection Investigator. We want to see your passion for protecting the environment and working with customers shine through!
Show Off Your Communication Skills:Since you'll be engaging with customers daily, it's crucial to demonstrate your written communication skills in your application. Use clear and persuasive language to convey your ideas and experiences, just like you would when educating customers about grease management.
Highlight Your Independence:This role requires someone who can work independently while being part of a team. Share examples in your application that showcase your ability to manage your time effectively and deliver results on your own, as well as how you collaborate with others.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Don’t wait too long, though – we might close the advert early due to high demand!
How to prepare for a job interview at Thames Water
✨Know Your Stuff
Make sure you understand the role of a Network Protection Investigator Agent. Familiarise yourself with the key responsibilities, such as grease management and preventing blockages. This will help you answer questions confidently and show your passion for protecting the environment.
✨Showcase Your Communication Skills
As this role involves working closely with customers, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed diverse customer relationships or educated others on best practices. This will highlight your ability to engage effectively.
✨Demonstrate Independence and Team Spirit
Since you'll be working independently but also as part of a team, share experiences that showcase both your ability to manage your own time and your collaborative nature. Talk about how you balance working alone with contributing to team objectives.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training provided for sewer network knowledge or how the team collaborates on projects.
