AMC Operator - London, Greater London

Contract: Permanent

Salary: Offering between £38,000 and £48,000 per annum depending on experience and skills

As an AMC Operator, your role will proactively monitor and respond to security alarms, CCTV and incidents, ensuring effective detection and response to crime, loss, and waste on Thames Water’s sites in order to protect life, property and premises. You will assess alarms, using available tools and contacts to provide context and initiate the correct response. You will triage reported incidents from our mobile patrol teams and direct from Thames Water employees, allocate the correct response level, trigger initial response and escalate to the AMC Supervisor where needed.

You will support security incident response, investigating, providing updates, documenting actions and decision making to feed into incident reports for government agencies and internal stakeholders. You will support the ID card creation process in collaboration with the AMC Coordinator, from data entry, access management, printing process and distribution. You will fulfil the AMC Supervisor’s duties in their absence as required.

What you will be doing as an AMC Operator:

• Monitor alarms and CCTV against set procedures and documentation, ensuring that site systems are operating correctly.
• Triage incident reports to ensure correct response is initiated and auditable.
• Provide security incident support to our operational sites e.g. in case of security system outage.
• Activate disaster recovery plans for the AMC as required.
• Manage the AMC working environment.
• Support system health checks and data/subject access requests in collaboration with the Security System Lead and AMC Assurance Analyst.
• Support third-party contractor engagement around maintenance requests and defect management, ensuring the functionality of the AMC is maintained.
• Contribute to continuous improvement activity, identifying operational and process improvements opportunities.
• Support security-related projects, e.g. the AMC upgrade, and any planned system upgrades.

Location: Reading, Berkshire

Working Hours: 38.5 Hours per week, 4-on-4-off, 12 hour shifts. Day and Night roles available.

What you should bring to the role:

• Operational experience gained in a similar AMC, ARC, SOC role.
• Knowledge and experience of using security systems (CCTV, Alarms, Access control etc) to monitor and respond to alarms.
• Demonstrate a thorough understanding and deployment of monitoring, response, emergency, and escalation procedures.
• Analytical and Decisive, takes ownership for actions.
• Self-motivated, committed, and organised.

What’s in it for you?

• Offering between £38,000 and £48,000 per annum, depending on experience and skills.
• 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.