At a Glance
- Tasks: Monitor security alarms and CCTV, responding to incidents effectively.
- Company: Join a leading water utility company dedicated to safety and security.
- Benefits: Competitive salary, 24-28 days holiday, and flexible shift patterns.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in protecting lives and property every day.
- Qualifications: Experience in security systems and strong analytical skills required.
The predicted salary is between 38000 - 48000 £ per year.
As an AMC Operator, your role will proactively monitor and respond to security alarms, CCTV and incidents, ensuring effective detection and response to crime, loss, and waste on Thames Water's sites in order to protect life, property and premises. You will assess alarms, using available tools and contacts to provide context and initiate the correct response. You will triage reported incidents from our mobile patrol teams and direct from Thames Water employees, allocate the correct response level, trigger initial response and escalate to the AMC Supervisor where needed.
You will support security incident response, investigating, providing updates, documenting actions and decision making to feed into incident reports for government agencies and internal stakeholders. You will support the ID card creation process in collaboration with the AMC Coordinator, from data entry, access management, printing process and distribution. You will fulfil the AMC Supervisor's duties in their absence as required.
What you will be doing as an AMC Operator:
- Monitor alarms and CCTV against set procedures and documentation, ensuring that site systems are operating correctly.
- Triage incident reports to ensure correct response is initiated and auditable.
- Provide security incident support to our operational sites e.g. in case of security system outage.
- Activate disaster recovery plans for the AMC as required.
- Manage the AMC working environment.
- Support system health checks and data/subject access requests in collaboration with the Security System Lead and AMC Assurance Analyst.
- Support third-party contractor engagement around maintenance requests and defect management, ensuring the functionality of the AMC is maintained.
- Contribute to continuous improvement activity, identifying operational and process improvements opportunities.
- Support security-related projects, e.g. the AMC upgrade, and any planned system upgrades.
Location: Reading, Berkshire
Working Hours: 38.5 Hours per week, 4-on-4-off, 12 hour shifts. Day and Night roles available.
What you should bring to the role:
- Operational experience gained in a similar AMC, ARC, SOC role.
- Knowledge and experience of using security systems (CCTV, Alarms, Access control etc) to monitor and respond to alarms.
- Demonstrate a thorough understanding and deployment of monitoring, response, emergency, and escalation procedures.
- Analytical and Decisive, takes ownership for actions.
- Self-motivated, committed, and organised.
What's in it for you?
Offering between £38,000 and £48,000 per annum, depending on experience and skills. 24 days holiday per year, increasing to 28 with the length of service.
AMC Operator in London employer: Thames Water
Thames Water is an exceptional employer, offering a dynamic work environment in London where you can make a real impact on community safety and security. With competitive salaries ranging from £38,000 to £48,000, generous holiday allowances, and opportunities for professional growth, we foster a culture of continuous improvement and collaboration. Join us to be part of a dedicated team that values your contributions and supports your career development in a vital sector.
StudySmarter Expert Advice🤫
We think this is how you could land AMC Operator in London
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work at Thames Water or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to security operations. Think about your past experiences and how they relate to the AMC Operator role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! If you have experience with CCTV, alarms, or incident response, make sure to highlight these during conversations. We want to see how you can bring value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace AMC Operator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AMC Operator role. Highlight your operational experience and any relevant skills with security systems like CCTV and alarms. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our needs. Keep it concise but impactful – we love a good story that connects your skills to our mission.
Showcase Your Analytical Skills:In your application, don’t forget to showcase your analytical and decisive nature. Give examples of how you've taken ownership in past roles, especially in high-pressure situations. We’re looking for someone who can think on their feet!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Thames Water
✨Know Your Systems
Make sure you brush up on your knowledge of security systems like CCTV and alarms. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding of the job.
✨Demonstrate Decision-Making Skills
Prepare examples that highlight your analytical and decisive nature. Think of situations where you had to triage incidents or make quick decisions under pressure, as this is crucial for the AMC Operator role.
✨Understand the Procedures
Familiarise yourself with monitoring, response, and escalation procedures. During the interview, be prepared to explain how you would handle specific scenarios, showcasing your ability to follow protocols effectively.
✨Show Your Commitment
Exhibit your self-motivation and organisational skills by discussing how you manage your time and tasks. Employers love candidates who take ownership of their actions and are committed to continuous improvement.
