At a Glance
- Tasks: Plan and schedule work for field engineers, ensuring smooth operations and excellent customer service.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Earn up to £29,000, enjoy 24-28 days holiday, and access great health perks.
- Other info: Flexible working arrangements and meaningful career opportunities await you.
- Why this job: Make a real difference in people's lives while protecting our planet's water resources.
- Qualifications: Strong attention to detail, customer service experience, and good IT skills required.
The predicted salary is between 29000 - 29000 £ per year.
Contract: Permanent
Salary: This role will be paid up to £29,000 per annum, depending on skills and experience.
This is a busy and hands-on role where you will play an important part in keeping field operations running smoothly and ensuring customers receive the best possible service. You will be at the centre of activity, planning workloads, solving problems in real time, and supporting teams on the ground to deliver essential water services.
Please note this is a fixed-term/secondment contract for 10-12 months.
What you’ll be doing as a Planner:
- Planning and scheduling both planned and reactive work for field engineers.
- Coordinating closely with local authority permitting teams to ensure work is compliant.
- Keeping customers updated throughout their journey and managing expectations.
- Monitoring field activity and progress throughout the day, adjusting plans where needed.
- Managing emergency work allocations and ensuring all related updates and systems are completed.
- Communicating changes to field supervisors and supporting smooth day-to-day operations.
Base location: Kidlington OX5 1QT
Working hours: 36 hours per week, 8 am to 4 pm, hybrid working.
What you should bring to the role:
- Strong attention to detail with accurate data entry skills.
- Previous experience in an office or administrative environment.
- Customer service experience with good communication skills.
- Confident using IT systems and able to learn new tools quickly.
- A team-focused approach with a willingness to support others.
- Understanding of the Clean Water network would be beneficial but not essential.
What’s in it for you:
- This role will be paid up to £29,000 per annum, depending on skills and experience.
- 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
- Performance-related pay plan directly linked to company performance measures and targets.
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Planner - Kidlington, Oxfordshire employer: Thames Water
Thames Water is an exceptional employer, offering a dynamic and rewarding work environment in Kidlington, Oxfordshire. With a strong focus on employee well-being, we provide generous benefits including a competitive salary, extensive holiday allowance, and a robust pension scheme, alongside opportunities for personal and professional growth. Join us to make a meaningful impact on the lives of millions while enjoying flexible working arrangements and a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Planner - Kidlington, Oxfordshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the Planner role, especially your attention to detail and customer service experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! Since this role involves real-time planning and adjustments, be ready to share examples of how you've tackled challenges in the past. Highlight your ability to think on your feet and adapt to changing situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Planner - Kidlington, Oxfordshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Planner role. Highlight your relevant experience in planning, scheduling, and customer service to show us you’re the perfect fit!
Show Off Your Attention to Detail:Since this role requires strong attention to detail, include examples in your application that demonstrate how you've successfully managed data entry or planning tasks in the past. We love seeing those specifics!
Communicate Clearly:Good communication is key in this role, so make sure your application reflects that. Use clear language and structure your thoughts well to show us you can keep customers updated and manage expectations effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Thames Water
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planner role and its responsibilities. Familiarise yourself with planning and scheduling tasks, as well as how to manage customer expectations. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since this role involves coordinating with various teams and keeping customers updated, be prepared to discuss your previous experiences in customer service and communication. Share specific examples of how you've effectively communicated in challenging situations or resolved issues.
✨Demonstrate Problem-Solving Abilities
The job requires real-time problem-solving skills, so think of instances where you've had to adapt plans on the fly. Be ready to explain your thought process and how you prioritised tasks to ensure smooth operations, especially in a busy environment.
✨Emphasise Teamwork and Support
This role is all about supporting field teams and working collaboratively. Highlight your team-focused approach and any experiences where you've helped colleagues succeed. Showing that you're a team player will resonate well with the interviewers.
