At a Glance
- Tasks: Plan and schedule work for field engineers, ensuring smooth operations.
- Company: Join the UK's largest water and wastewater company, making a real difference.
- Benefits: Earn up to £29,000, enjoy 24 holidays, and access health and wellbeing benefits.
- Other info: Hybrid working with excellent career growth opportunities in a diverse environment.
- Why this job: Be at the heart of operations, supporting essential water services for millions.
- Qualifications: Attention to detail, customer service skills, and IT proficiency required.
The predicted salary is between 29000 - 29000 £ per year.
This is a busy and hands-on role where you will play an important part in keeping field operations running smoothly and ensuring customers receive the best possible service. You’ll be at the centre of activity, planning workloads, solving problems in real time, and supporting teams on the ground to deliver essential water services. This is a fixed-term/secondment contract for 10-12 months.
Responsibilities
- Planning and scheduling both planned and reactive work for field engineers
- Coordinating closely with local authority permitting teams to ensure work is compliant
- Keeping customers updated throughout their journey and managing expectations
- Monitoring field activity and progress throughout the day, adjusting plans where needed
- Managing emergency work allocations and ensuring all related updates and systems are completed
- Communicating changes to field supervisors and supporting smooth day-to-day operations
Base location: Kidlington OX5 1QT
Working hours: 36 hours per week, 8 am to 4 pm, hybrid working
What you should bring to the role
- Strong attention to detail with accurate data entry skills
- Previous experience in an office or administrative environment
- Customer service experience with good communication skills
- Confident using IT systems and able to learn new tools quickly
- A team-focused approach with a willingness to support others
- Understanding of the Clean Water network would be beneficial but not essential
What’s in it for you
- This role will be paid up to £29,000 per annum, depending on skills and experience
- 24 holidays per year, increasing to 28 with length of service (plus bank holidays)
- Generous Pension Scheme through AON
- Access to benefits to support health, wellbeing, and finances
- Performance-related pay plan directly linked to company performance measures and targets
Who we are
We’re the UK’s largest water and wastewater company, serving more than 16 million customers. We aim to build a better future for customers, communities, people, and the planet. We are committed to building a diverse, inclusive workplace.
Planner in Kidlington employer: Thames Water
As the UK's largest water and wastewater company, we pride ourselves on fostering a dynamic and inclusive work environment in Kidlington. Our employees benefit from a generous holiday allowance, a robust pension scheme, and performance-related pay, all while playing a crucial role in delivering essential services to our communities. With a strong focus on employee growth and wellbeing, we offer a supportive culture that encourages teamwork and innovation, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Kidlington
✨Tip Number 1
Get to know the company inside out! Research our values, mission, and recent projects. This will help you tailor your conversations and show us you're genuinely interested in being part of our team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to planning and customer service. Think about real-life examples where you've solved problems or improved processes – we love hearing about that!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Planner in Kidlington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Planner role. Highlight your experience in planning, scheduling, and customer service, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Show Off Your Attention to Detail:Since this role requires strong attention to detail, be sure to showcase any relevant experiences where you’ve demonstrated this skill. Whether it’s through accurate data entry or managing complex schedules, let us know how you keep things organised!
Communicate Clearly:Good communication is essential for this position. In your application, use clear and concise language to convey your thoughts. We appreciate straightforwardness, so don’t hesitate to express how you can keep customers updated and manage expectations effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Thames Water
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Planner role. Familiarise yourself with the responsibilities like planning workloads and coordinating with local authorities. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves real-time problem-solving, prepare examples from your past experiences where you've successfully tackled challenges. Be ready to discuss how you managed unexpected changes or emergencies, as this will highlight your ability to adapt and think on your feet.
✨Communicate Clearly and Confidently
Good communication is key in this role, especially when keeping customers updated. Practice articulating your thoughts clearly and confidently during the interview. You might even want to role-play potential scenarios where you have to explain changes to field supervisors or customers.
✨Demonstrate Team Spirit
This position requires a team-focused approach, so be prepared to discuss how you've supported colleagues in previous roles. Share specific instances where your teamwork made a difference, and express your enthusiasm for collaborating with others to ensure smooth operations.
