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- Tasks: Support our Leakage team by managing data and coordinating campaigns.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, generous leave, pension scheme, and health perks.
- Why this job: Make a real impact on water services while growing your career.
- Qualifications: Experience in technical support, data management, and great communication skills.
- Other info: Dynamic team environment with opportunities for learning and development.
The predicted salary is between 29030 - 36000 £ per year.
Contract: Permanent
Salary: Offering a salary between £29,030 and £36,000 per annum depending on experience
Location: Kidlington, Oxfordshire
Hours: Monday to Friday, 36 hours a week
What you will be doing as a DMA Performance Administrator:
- Support our DPTs and Leakage Engineers by keeping DMA data up-to-date and managing alarms.
- Help organise leakage detection campaigns and keep track of deferred jobs.
- Work closely with your local team, managers, and partners to make sure everything gets done on time.
- Keep lines of communication open so issues get sorted quickly.
- Pull together and analyse reports, spot trends, and suggest how we can improve.
- Use systems like SAP, Salesforce, and Netbase to help drive efficiency and suggest tech improvements.
- Help make sure our planning and coordination are top-notch, and that we stick to safety standards.
- Play your part in delivering a reliable, efficient, and customer-focused leakage service – keeping everyone informed and minimising disruption.
- Be a valued member of a friendly, helpful, and ambitious team, with plenty of opportunities to learn and grow.
The essential criteria to help you succeed in this role is:
- Experience in a technical or operational support role – ideally in utilities, engineering, or data management.
- Know your way around databases and be comfortable entering data from different sources.
- Familiar with SAP, WFM Salesforce, and scheduling/planning tools.
- Great communicator and team player, able to coordinate with different people.
- Good at managing your workload and prioritising when things get busy.
- Understanding of network performance and leakage basics.
- Confident with IT – especially data management systems.
- Used performance dashboards or KPI reports before.
- Aware of health and safety requirements.
What’s in it for you?
- Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
- The performance-related pay plan is directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
- Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
Learn more about our purpose and values.
Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family.
Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
DMA Performance Administrator - Kidlington, Oxfordshire employer: Thames Water
Contact Detail:
Thames Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DMA Performance Administrator - Kidlington, Oxfordshire
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those already working at Thames Water. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of DMA concepts and leakage basics. We want to see that you’re not just a great communicator but also someone who understands the technical side of things.
✨Tip Number 3
Show off your data management skills! Be ready to discuss how you've used systems like SAP or Salesforce in past roles. We love seeing candidates who can demonstrate their tech-savviness.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Thames Water family.
We think you need these skills to ace DMA Performance Administrator - Kidlington, Oxfordshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the DMA Performance Administrator role. Highlight your experience in technical or operational support, especially in utilities or data management, to show us you’re the right fit!
Show Off Your Skills: Don’t forget to mention your familiarity with systems like SAP and Salesforce. We want to see how your skills can help us drive efficiency and improve our operations, so be specific about your experience!
Communicate Clearly: As a great communicator, it’s important to demonstrate this in your application. Use clear and concise language, and make sure to convey your ability to coordinate with different teams effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Thames Water
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of DMA concepts and data management systems like SAP and Salesforce. Familiarise yourself with the specific tools mentioned in the job description, as this will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Team Spirit
As a DMA Performance Administrator, you'll be working closely with various teams. Be prepared to share examples of how you've successfully collaborated in the past. Highlight your communication skills and how you’ve managed to keep everyone informed and on track during busy times.
✨Be Ready to Analyse
Since the role involves pulling together reports and spotting trends, come prepared with examples of how you've used data analysis in previous roles. Think about specific situations where your insights led to improvements or efficiencies, and be ready to discuss them.
✨Prioritisation is Key
The job requires managing multiple tasks and prioritising effectively. During the interview, be ready to talk about how you handle competing deadlines and what strategies you use to stay organised. This will demonstrate your ability to thrive in a fast-paced environment.
