At a Glance
- Tasks: Maintain and resolve issues in our clean water network while providing excellent customer service.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Starting salary of £35,000, a van, fuel card, and generous leave policies.
- Other info: Flexible working arrangements and opportunities for personal growth.
- Why this job: Make a real difference to millions while enjoying a dynamic and rewarding career.
- Qualifications: Clean UK driving licence and strong customer service experience required.
The predicted salary is between 28000 - 42000 £ per year.
Join Thames Water as a Network Service Technician (Nights) where you’ll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the Thames Valley area. This is a varied, field-based role combining customer service, technical problem-solving, and network maintenance. You’ll be the face of Thames Water to many of our customers, helping with anything from pressure issues to emergency repairs.
Working Pattern: 38 hours/week + rota. (4-week rota)
Salary: Starting on a base salary of £35,000 per annum + a Van and a fuel card.
Base Location: We have 1 vacancy based in the Swindon and Cotswolds area, however, you will cover the whole Thames Valley area.
Requirements:
- A clean UK driving license and be happy to drive between jobs.
What will you be doing as a Network Service Technician (Nights):
- Operate and isolate water mains for planned or emergency works.
- Own and resolve customer queries and complaints.
- Support project work and leakage detection activities.
- Investigate and resolve network performance issues.
- Ensure compliance with health & safety and water quality standards.
To thrive in this role, the essential criteria you’ll need is:
- Full UK driving licence. (essential)
- Strong customer service experience in a dynamic environment.
- Plumbing, water mains, or leakage experience. (advantageous)
- IT literacy and good time management.
- Positive attitude and a can-do approach.
What’s in it for you?
- Starting on a base salary of £35,000 per annum + a Van and a fuel card.
- Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
- Performance-related pay plan is directly linked to company performance measures and targets.
- Generous Pension Scheme through AON.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
- Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Network Service Technician Nights - Highworth, Wiltshire employer: Thames Water
Thames Water is an exceptional employer, offering a unique and rewarding work environment where you can make a tangible difference in the lives of millions. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package including generous leave policies and health support, you'll find a fulfilling career as a Network Service Technician in the beautiful Thames Valley area. Join us to be part of a diverse team committed to sustainability and community well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Network Service Technician Nights - Highworth, Wiltshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thames Water. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and technical problem-solving. Prepare your answers and maybe even do a mock interview with a friend. This will boost your confidence and help you articulate your experience better.
✨Tip Number 3
Show off your skills! During the interview, don’t just talk about your experience; give specific examples of how you've tackled similar challenges in the past. Whether it’s resolving customer complaints or handling emergency repairs, let them see how you can add value to their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Network Service Technician Nights - Highworth, Wiltshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience, especially in customer service and technical problem-solving. We want to see how your skills align with the role of a Network Service Technician.
Show Your Passion:Let your enthusiasm for the role shine through! Share why you’re excited about working with Thames Water and how you can contribute to our mission of providing excellent service to our customers.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the job. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way to ensure we receive your details directly and can process your application efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Thames Water
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to plumbing, water mains, and leakage detection. Be ready to discuss any relevant experience you have and how it can help you tackle the challenges of the role.
✨Customer Service is Key
Since you'll be the face of Thames Water, it's crucial to demonstrate your strong customer service skills. Prepare examples of how you've handled customer queries or complaints in the past, showcasing your problem-solving abilities and positive attitude.
✨Show Your Driving Skills
With a clean UK driving licence being essential, be prepared to talk about your driving experience. Highlight your ability to manage time effectively while travelling between jobs, as this will be a big part of your role.
✨Emphasise Safety and Compliance
Familiarise yourself with health and safety standards relevant to the water industry. Be ready to discuss how you ensure compliance in your work, as this is vital for maintaining network performance and customer trust.
